Curbside Customer Service - YLW

Commissionaires BC; Kelowna; On-site; CAD 26,000 - 37,000; Part time

Benefits offered by this job

Competitive wage

Outdoor work environment

Casual on-call shifts

Potential for permanent position

Job summary

Commissionaires BC at Kelowna International Airport (YLW) is seeking Curbside Customer Service Representatives to greet travellers, assist with directions, and uphold a welcoming first impression. This casual on-call role suits those who enjoy fast-paced outdoor work and interacting with a diverse public.

You will handle inquiries, guide passengers to services, monitor curbside areas, and support airport operations with a friendly, professional demeanor.

Qualifications

• Excellent customer service and people skills.
• Able to communicate clearly with diverse travellers.
• Comfortable working outdoors in various weather.
• Reliable and able to work independently.
• Willing to work flexible on-call day/afternoon shifts.

Responsibilities

• Provide outstanding customer service to passengers, visitors, and airport users.
• Welcome travellers and assist with directions and information.
• Explain facilities, parking, transport options, and terminal amenities.
• Monitor curbside areas to ensure smooth traffic flow.
• Encourage compliance with curbside rules and loading zones.
• Resolve inquiries and concerns professionally.
• Support seniors and passengers needing assistance.
• Identify safety hazards and report issues to airport staff.
• Assist with crowd management during peak times and events.
• Maintain a positive, welcoming airport environment.

Skills

Customer service

Interpersonal skills

Communication

Outdoor work

Independent work

Flexible on-call

Job description

Are you passionate about providing exceptional customer service and creating positive experiences for travellers? Commissionaires BC is seeking friendly, professional, and customer-focused individuals to join our team at Kelowna International Airport (YLW) as Curbside Customer Service Representatives.

This highly visible role is ideal for someone who enjoys interacting with the public, working in a fast-paced environment, and spending time outdoors. As a key ambassador for both YLW and Commissionaires BC, you will help ensure passengers and visitors receive a welcoming and positive first impression of the airport.

Pay Rate: $22.75 per hour

Status: Casual On-Call (Days & Afternoons)

Future Opportunity: Potential to move into a permanent position

What You'll Do

• Provide outstanding customer service to passengers, visitors, airport tenants, and transportation providers.
• Welcome and assist travellers arriving at and departing from the airport.
• Provide directions and information regarding airport facilities, services, parking, transportation options, and terminal amenities.
• Monitor curbside pick-up and drop-off areas to support the safe and efficient flow of traffic.
• Encourage compliance with airport curbside rules and designated loading zones.
• Assist passengers with general inquiries and help resolve customer concerns professionally.
• Support seniors, families, and individuals requiring additional assistance.
• Identify and report safety hazards, maintenance issues, operational concerns, or incidents to the appropriate airport personnel.
• Assist with crowd management and passenger flow during peak travel periods and special events.
• Help maintain a positive, welcoming, and professional airport environment.

What We're Looking For

• Exceptional customer service and interpersonal skills.
• Strong communication skills and the ability to interact with people from diverse backgrounds.
• Comfortable working outdoors in varying weather conditions.
• Reliable, professional, and able to work independently.
• Capable of standing and walking for extended periods.
• Flexible availability for casual on-call day and afternoon shifts.

Requirements

• Must be eligible to obtain and maintain a Restricted Area Identity Card (RAIC).
• Must be legally entitled to work in Canada.
• Valid Class 5 BC Driver's Licence is considered an asset.
• Previous customer service, hospitality, airport, transportation, or public-facing experience is an asset but not required.

Why Join Commissionaires BC?

• Competitive wage of $22.75 per hour.
• Work in a dynamic airport environment.
• Gain valuable customer service and airport operations experience.
• Opportunities for additional hours and career growth.
• Potential to transition into a permanent position as opportunities become available.