Specialist, IT Operations Centre (Service Management)

SaskPower; Regina; On-site; CAD 90,000 - 130,000; Full time

Job summary

SaskPower seeks a Senior ServiceNow Specialist to act as a principal administrator and developer for its ServiceNow environment. You will provide expert direction, drive enhancements and automation, and partner with IT and business units to deliver reliable, scalable solutions.

You will lead the deployment of HAM, SAM and ITSM modules, implement integrations, and ensure governance, testing, change control, and knowledge transfer across the organization.

Qualifications

• Degree in Computer Science, Business Administration, or related equivalent.
• ITIL Expert or Master Certification would be considered an asset.
• Five (5) years of ITSM experience, with ServiceNow/Remedy exposure and large-scale initiatives.
• Team player with ability to build strategic relationships internal and external to SaskPower.
• Strong analytical, communication and problem-solving skills.

Responsibilities

• Administer, configure, enhance and support SaskPower’s ServiceNow environment.
• Lead design, development, testing and implementation of ServiceNow solutions and automations.
• Implement HAM, SAM, ITSM modules and other platform capabilities.
• Gather requirements, assess needs, recommend solutions and translate into functionality.
• Develop and maintain integrations between ServiceNow and enterprise systems.

Skills

ServiceNow

ITSM

Integrations

Stakeholder management

Education

Degree in Computer Science/Business Administration

Tools

Remedy

Job description

We generate more than just power for the people of Saskatchewan. We also offer some of the best jobs in the province. Our challenging careers will help you grow, while being surrounded by a team committed to safety, openness, collaboration and accountability. We offer highly competitive salaries and benefits packages to our employees. If you’re someone who thrives in a team environment and doesn’t shy away from a good challenge, join us!

Job Summary

The Specialist is accountable to provide subject matter expertise and administration of a specialized function. As a member of SaskPower’s management team, this position is responsible to act as a central point of contact in the management and administration of strategic and operational functions, providing expert advice and direction that aligns with departmental and corporate goals and objectives.

This position will function as a senior ServiceNow Administrator and Developer responsible for enhancing SaskPower’s ServiceNow environment, including the implementation of new modules such as Hardware Asset Management (HAM) and Software Asset Management (SAM), system integrations, and workflow development to support continuous improvement and automation.

Key Accountabilities:

• Administer, configure, enhance and support SaskPower’s ServiceNow environment to ensure the platform remains reliable, secure, scalable and aligned with business and technology objectives
• Lead the design, development, testing and implementation of ServiceNow solutions, including workflows, business rules, forms, reports, dashboards, catalog items, integrations and automation capabilities
• Implement and mature ServiceNow modules such as Hardware Asset Management (HAM), Software Asset Management (SAM), IT Service Management (ITSM) and other platform capabilities that support organizational priorities
• Work with business units, IT teams, vendors and stakeholders to gather requirements, assess operational needs, recommend solutions and translate business requirements into sustainable ServiceNow functionality
• Develop and maintain integrations between ServiceNow and enterprise systems to improve data quality, process efficiency, reporting, asset visibility and end-to-end service delivery
• Identify, evaluate and implement process improvements, automation opportunities and platform enhancements that improve service management practices and operational efficiency across SaskPower
• Maintain platform governance, standards, documentation, release practices, testing processes and change controls to ensure ServiceNow development and administration activities follow corporate and industry best practices
• Provide subject matter expertise, technical guidance, troubleshooting support and knowledge transfer to internal teams, project teams and management as required
• Monitor ServiceNow platform performance, upcoming releases, new features and industry developments, and recommend opportunities to leverage platform capabilities within SaskPower’s operational environment

Knowledge/Skills/Abilities:

• Degree in Computer Science, Business Administration, or other related equivalent AND/OR;
• ITIL (Information Technology Infrastructure Language) Expert or Master Certification(s) would be considered an asset AND/OR;
• Five (5) years of related experience in IT Service Management (ITSM), with experience administering and developing ITSM platforms (e.g., ServiceNow, Remedy), implementing integrations and solutions, and supporting or leading large scale Service Management initiatives.
• Team player with the ability to build and maintain strategic relationships both internal and external to SaskPower
• Results oriented thinker, with the ability to manage and provide advice regarding complex and confidential issues with sensitivity and professionalism
• Excellent analytical, research and problem solving skills
• Excellent oral and written communication skills
• Ability to work and manage in a changing environment
• Excellent facilitation, project management and decision making skills
• Ability to foster a culture focused on safety, innovation and teamwork
• Demonstrated skill in SaskPower’s competencies
• Must have a continuing record of professional development

A suitable combination of relevant education and experience may also be considered

Candidates under consideration may be required to participate in an assessment process consisting of any/all of the following: interview, abilities test, case study and/or presentation.

At SaskPower, we believe in the importance of fostering and maintaining a workforce that’s representative of the communities we serve. We acknowledge and recognize equity groups designated by the Canadian Employment Equity Act .

We base our selection process on merit and encourage all diverse groups to participate fully.

Learn more at Commitment to a Representative Workforce.

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