Crushing Parts Specialist

Toromont Cat; Pointe-Claire; On-site; CAD 59,025 - 73,782; Full time

Job summary

Toromont Cat is seeking a Crushing Parts Specialist to join our team and act as a primary contact, understanding customer needs and delivering proactive parts solutions for a superior experience.

This role offers flexible schedules with opportunities across multiple locations in Eastern Canada, focusing on inquiries, order fulfillment, and fostering strong customer relationships.

Qualifications

• 3+ years proven experience working in a parts operation.
• Safety conscious with a mindset for continuous improvement.
• Technical knowledge of heavy equipment/truck parts is an asset.
• Customer-centric with strong communication and interpersonal skills.
• Solid sales acumen linking product knowledge to customer needs.
• Excellent organizational and multitasking abilities in a fast-paced environment.
• Proficient in Microsoft applications.
• Willing and able to work flexible hours.

Responsibilities

• Demonstrate safe, environmentally sound work behaviours.
• Manage Crushing parts inquiries via 1-800 line and email.
• Provide product expertise and parts promotions to customers.
• Oversee daily parts operation: sourcing, ordering, backorders, inventory, cores and warranties, and building hydraulic hoses.
• Provide on-call service, including weekends and evenings.

Skills

Parts sales

Customer service

Communication

Time management

Multitasking

Microsoft Office

DBS/CAT SIS

ERP systems

Tools

DBS

CAT SIS

ERP systems

Job description

Toromont Cat is looking for a Crushing Parts Specialist to join our team! As a primary point of contact, our Crushing Parts Specialist plays a key role in understanding and providing proactive and valued parts solutions to ensure a superior customer experience.

• This position can be carried out from several locations.

Pay Type

Full Time, Permanent

Compensation

$59,025.00 to $73,782.50

The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.

As a Crushing Parts Specialist, YOU will experience:

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
• Working for the best in class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
• Competitive total rewards including wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

• Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives
• Manage Crushing parts inquiries and correspondence effectively over the phone through our 1-800 phone line and by email in a timely and courteous manner
• Enhance our customer's experience and commitment to brand loyalty by providing product expertise, relevant parts recommendations and regular communication of current and upcoming parts promotions
• Manage the daily functions of the parts operation, including sourcing, procuring and ordering parts, following up on backorders and credits, conducting inventory counts, processing cores and warranties as well as building hydraulic hoses for both internal and external customers
• Provide on call service as required, at times on weekends and evenings

Must-haves for this role:

• 3+ years proven experience working in a parts operation
• Safety conscious and a mindset for continuous improvement
• Technical knowledge specific to the heavy equipment/truck parts industry would be an asset
• Customer-centric with a proven ability to build and sustain customer relationships through effective communication and strong interpersonal skills
• Solid sales acumen with skills necessary to proactively and effectively link product knowledge to customer needs
• Exceptional organizational skills and ability to multitask, prioritize and adapt in a fast-paced deadline driven environmentA positive, self-motivated team player with a sense of urgency and attention to detail
• Computer and systems literate with proficiencies in Microsoft Applications
• Knowledge of DBS, CAT SIS, or experience with similar systems would be beneficial
• Willing and able to work flexible hours in support of the business needs

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.