Cross Iron Mills (14) - Keyholder

Zwilling J.A. Henckels Canada Ltd; CrossIron; On-site; CAD 32,000 - 42,000; Full time

Job summary

Zwilling J.A. Henckels Canada Ltd. is seeking a retail associate to assist customers, drive sales, and maintain merchandise in a high-end kitchenware store in Alberta. You will provide product information, uphold service standards, and contribute to a team environment.

The role requires strong communication, weekend/evening availability, and the ability to manage cash transactions with accuracy. This position supports store management and ongoing training of part-time staff.

Qualifications

• Minimum 3 years retail experience with basic team-leading responsibilities.
• Excellent verbal and written communication skills.
• Ability to work a varied schedule including weekends, evenings and statutory holidays.
• Regularly lift and/or move up to 12 kg and occasionally up to 34 kg.

Responsibilities

• Assist customers in selecting ZWILLING merchandise and provide product information about materials, technology and functionality.
• Drive and close sales by using ZWILLING’s selling techniques.
• Maintain store appearance and assist with replenishment of merchandise.
• Provide knowledge of products, promotions and advertising.
• Assist the management in training and supervising part-time employees.
• Handle cash register transactions with accuracy and balance.
• Ensure store is opened and closed per plaza hours and maintain security.
• Enforce store standards in the absence of management.
• Develop knowledge of high-end kitchenware and competitor pricing.
• Other duties as required by store management.

Skills

Customer service

Communication skills

Team leadership

Problem solving

Cash handling

Job description

PURPOSE

To assist store management in reaching all store objectives. To ensure the retail store maximizes its sales revenue through excellent customer service, store maintenance, merchandising, and handling product shipments.

KEY ACCOUNTABILITIES

• Assists customers in the selection of ZWILLING merchandise, while providing information about the product, materials, technology, and functionality.
• Ensures ZWILLING’s customer service standards are upheld by listening to customer’s wants and needs, and providing product information when required.
• Drive and close sales by utilizing ZWILLING’s selling techniques.
• Maintains store appearance, assists in processing and replenishing merchandise and assist with customer service inquiries.
• Proficient knowledge of ZWILLING’s products and programs, including technology, product information and requirements, merchandise promotions, and advertising.
• Help to support and create a team environment by respecting co-workers
• Adheres to ZWILLING’s brand values and Supervisor competencies
• Maintain superior levels of merchandising in designated areas in the store, ensuring that product displays are attractive, space efficient, and secure.
• Assist the management team in the training and supervising of part-time employees.
• Handle cash register transactions with 100% accuracy, and maintain workable register floats at all times.
• Accurately complete bank deposits and maintain balancing information file.
• Comply with retail policies regarding inventory control, sales procedures, etc.
• Perform daily maintenance of the store and store fixtures to ensure neatness is upheld.
• Enforce existing store standards in the absence of store manager or assistant manager.
• Ensure building security is upheld by proper use of alarm systems and store security devices.
• Ensure that store is opened and closed in accordance with existing plaza hours of business.
• Develop a working knowledge of the high-end kitchenware specialty business, including knowledge of competitor’s products and prices.
• Other duties as required by store management

KNOWLEDGE SKILLS AND ABILITIES

• Ability to deal with problems involving several concrete variables in standardized situations.
• Demonstrate excellent verbal and written communication skills.
• Demonstrate excellent customer service
• Ability to work a varied schedule including weekends, evenings and statutory holidays.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 12 kg and occasionally lift and/or move up to 34 kg.

QUALIFICATIONS

• Must have a minimum of 3 years retail experience with a basic understanding of team leading.