Cross-Border Payments Associate — Client Success

Corpay; Toronto; Hybrid; CAD 45,000 - 65,000; Full time

Job summary

Corpay in Toronto, Ontario seeks an Enterprise Associate within the Enterprise Management Group. This auxiliary role supports Account Managers across strategic accounts, handling online set ups, updates, and training, with a focus on payments processing and proactive client relationship management.

Based in Toronto with a hybrid schedule, the team collaborates to deliver Corpay’s international payment solutions, ensuring accurate deliveries, timely responses, and ongoing client satisfaction.

Qualifications

• 2-5 years successful customer service experience.
• Experience supporting pre- and post-release transactions and client relationship management.
• IT literate with the ability to quickly learn new systems and troubleshoot.
• Ability to handle multiple priorities and time-sensitive queries; ownership until resolution.

Responsibilities

• Set up clients online and support Corpay Cross-Border.
• Communicate and coordinate with internal departments to resolve issues.
• Resolve queries and payment investigations in a timely and appropriate manner.
• Perform customer verifications and ensure compliance with procedures.
• Communicate clearly, both written and spoken, and improve processes.

Skills

English

Spanish

Customer service

IT literacy

Job description

Corpay in Toronto, Ontario seeks an Enterprise Associate within the Enterprise Management Group. This auxiliary role supports Account Managers across strategic accounts, handling online set ups, updates, and training, with a focus on payments processing and proactive client relationship management.

Based in Toronto with a hybrid schedule, the team collaborates to deliver Corpay’s international payment solutions, ensuring accurate deliveries, timely responses, and ongoing client satisfaction.