CRM Systems Analyst

David Aplin Recruiting; Edmonton; Hybrid; CAD 75,000 - 100,000; Full time

Job summary

Une agence de recrutement primée recherche un Analyste Systèmes CRM pour rejoindre l'équipe des Applications Client. Dans ce rôle, vous serez responsable de l'optimisation des plateformes CRM et MarTech, collaborant avec des équipes multifonctionnelles pour garantir la performance des systèmes. Ce poste offre un environnement de travail flexible avec la possibilité de travailler à domicile.

Qualifications

• 5+ années d'expérience avec Dynamics 365 Sales et Customer Service.
• Compétences solides en configuration et personnalisation.
• Connaissance des principes de sécurité et de gouvernance des données.

Responsibilities

• Résoudre les problèmes de production en suivant les pratiques de gestion des changements.
• Gérer les mises à jour système, patchs et intégrations.
• Assurer l'intégrité des données grâce à des audits et des règles de validation.

Skills

Configuration de Dynamics 365

Automatisation

Modélisation de données

Analyse et résolution de problèmes

Education

Diplôme en informatique ou domaine connexe

Tools

Microsoft Dynamics 365

Power Automate

Marketo

JavaScript

C#

SQL

REST/SOAP APIs

GitLab

Job description

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CRM Systems Analyst – Flexible Work Environment. Ideally this role is in Edmonton or Calgary but consideration will be given to candidates in BC and Ontario

Our client is looking for a skilledCRM Systems Analystto join their IT Customer Applications team. In this role, you’ll be responsible for maintaining, optimizing, and enhancing CRM and MarTech platforms to support evolving business needs. You’ll work collaboratively with cross-functional teams to ensure system performance, data integrity, and the successful delivery of technical solutions. This role offers aflexible hybrid work stylewith the ability to work from home and attend the office as needed.

Key Responsibilities

• Investigate and resolve production issues in alignment with change and release management practices.
• Implement system enhancements and support new feature deployments.
• Translate business requirements into effective CRM and MarTech configurations.
• Customize workflows, dashboards, reports, and integrations to support business processes.
• Develop and maintain custom features, scripts, plugins, and APIs.
• Ensure consistent data structure and system integration across platforms.
• Monitor system performance and resolve related issues proactively.
• Maintain data integrity through audits, validation rules, and system maintenance.
• Manage system updates, patches, and integrations.
• Coordinate vendor support and manage support tickets as required.
• Administer user roles, permissions, and access controls.

Qualifications

• Degree or diploma in Computer Science, IT, or a related field.
• 5+ years of experience withMicrosoft Dynamics 365 Sales, Customer Service, and Customer Insights.
• Strong skills in configuration and customization of Dynamics 365.
• Experience with automation tools such asPower AutomateandMarketo.
• Solid understanding ofdata modelingandintegration best practices.
• Knowledge of security, compliance, and data governance principles.
• Proficiency in JavaScript, C#, and use of REST/SOAP APIs.
• Familiarity with SQL databases, data migration, and version control (e.g., GitLab).
• Strong analytical thinking and problem-solving skills.
• Experience withMarketois a strong asset.

If you’re a technically adept professional with a passion for CRM and marketing technologies, and enjoy working in a collaborative and flexible environment, we’d love to hear from you.

David Aplin & Associates Inc., operating as Aplin, and its associated brands, CompuStaff and Impact Recruitment, is an award-winning employment agency connecting diverse, top-tier talent with exceptional organizations across North America. We welcome applicants from all backgrounds and charge no fees to apply or engage with our recruiters. Our clients partner with us to help expand and diversify their teams. Please note that all applicants must be legally entitled to work in Canada, including holding any necessary work permits.

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