CRM Specialist

EBC Inc.; Brossard; On-site; CAD 80,000 - 110,000; Full time

Job summary

EBC Inc. is seeking a CRM Specialist for D365 to manage and evolve the Microsoft Dynamics 365 platform. The role involves ensuring optimal CRM operations, training users across Canada, and collaborating with different teams to enhance CRM functionalities. Candidates should possess a strong background in CRM integration, problem-solving skills, and be bilingual in English and French. The company values innovation, employee well-being, and offers a diverse and stimulating work environment.

Benefits

4 weeks of annual vacation

Telework options

Comprehensive modular group insurance

Group RRSP with employer contribution

Access to virtual doctor services 24/7

Training and development programs

Employee assistance program

Active social club and wellness committee

Qualifications

• Minimum of 5 years of experience in CRM integration, including 3 years with D365.
• Project management experience in planning and implementing a CRM.
• Bilingualism (English and French) is required.

Responsibilities

• Manage and optimize the Microsoft Dynamics 365 platform.
• Develop and deliver training sessions for CRM users.
• Collaborate with various departments for CRM integration.

Skills

Analytical skills

Problem-solving abilities

Communication skills

Autonomy

Attention to detail

Education

University degree in computer science

Tools

Microsoft Dynamics 365

Windows

Job description

EBC steps off the beaten path and applies its expertise to carry out major infrastructure projects: bridges, roads, highways, tunnels and large industrial projects. Our ability to meet deadlines and budgets, along with our extensive expertise in the field, allows us to actively participate in large-scale projects such as the Samuel-De Champlain Bridge, the Réseau express métropolitain (REM), and Site C.

Our success is built on the expertise of our teams, our collaborative culture, and our commitment to innovation. Joining EBC means becoming part of a company that places people at the heart of its priorities, where your ideas can make a real difference.

Come build with us!

*** The position can be based in either the Montreal or Brossard office. ***

Working at EBC means being part of a thriving company that operates in a variety of sectors across Canada. It also means working for a company concerned about the health and well-being of its employees by offering them a variety of actions and programs.

Want to join forces with a talented and dynamic team? Are you looking for an enjoyable work environment with excellent working conditions? EBC is the ideal place to take on new challenges and advance your career.

Responsibilities

Reporting to the VP of Pre-Construction, the CRM Specialist for D365 will be responsible for managing, optimizing, and evolving our Microsoft Dynamics 365 platform. Working closely with various departments, they will help improve our processes and maximize the use of our CRM nationwide.

Key short-term responsibilities:

• CRM Platform Management and Administration: Ensure the administration and smooth operation of Microsoft Dynamics 365 Sales, ensuring optimal performance and seamless adoption within the teams.
• Data Quality: Ensure the quality, integrity, and compliance of data in the CRM by implementing best practices for data management.
• User Support: Provide comprehensive support to users across Canada, offering training, writing clear documentation, and providing personalized technical assistance.
• Training and Skills Development: Develop and deliver training sessions to ensure optimal use of the CRM for all users across Canada.
• Accountability: Develop and maintain dashboards, reports, and tracking tools to evaluate CRM usage and its impact on internal processes.

Medium-term objectives:

• Internal Collaboration: Work closely with various departments to ensure that business needs are well integrated into the CRM.
• CRM Evolution and Innovation: Actively participate in CRM evolution projects, including updates, adding new features, and continuously optimizing processes.
• Writing Functional Specifications: Analyze business needs and write clear, detailed functional specifications for CRM evolution.
• D365 Module Configuration: Configure the CRM modules and functionalities based on the company’s specific needs and user requirements.
• Testing and Documentation: Participate in testing phases to validate new features and write necessary documentation to ensure understanding and usage of new CRM versions.
• Agile Environment Work: Work in an agile environment to ensure quick deliverables and continuous process improvement.

Requirements

• Minimum of 5 years of experience in CRM integration, including 3 years with D365.
• University degree in computer science or a combination of relevant experience and training.
• Project management experience in planning and implementing a CRM.
• Previous experience in change management and managing resistance within a team.
• Previous experience in B2B sales or a deep understanding of complex sales processes in the engineering or construction sectors is a major asset.
• Experience with the following environments: Windows, D365, Sales.
• Strong knowledge of D365 CRM configuration.
• Any D365 certifications are an asset.
• Bilingualism (English and French).

Skills and attitudes required

• Strong analytical skills.
• Problem-solving abilities.
• Good communication skills and ability to simplify information.
• Autonomy & initiative.
• High attention to detail.

Conditions offered by EBC

• 4 weeks of annual vacation.
• Telework options that balance work and personal life.
• Comprehensive modular group insurance program from day one.
• Group RRSP with employer contribution to a Deferred Profit Sharing Plan (DPSP).
• Access to virtual doctor services 24/7 (telemedicine).
• Training and development programs.
• Employee assistance program.
• Active social club and wellness committee.
• A diverse, innovative, and stimulating environment.
• A company built on values of respect, integrity, and quality work.
• A firm recognized on the list of Canada’s Best Managed Companies.

In accordance with our policy, we will communicate only with the selected candidates for an interview.

NOTICE TO RECRUITMENT AGENCIES, PLACEMENT SERVICES AND PROFESSIONAL RECRUITERS

EBC inc. and its affiliated entities (“EBC”) have an internal recruiting department. The EBC Talent & Culture team may, from time to time, engage recruitment agencies, placement services or temporary professional recruiters (“Agencies”). However, EBC will not accept unsolicited references from Agencies and will only remunerate them in the presence of a prior written agreement defining the precise parameters of the recruitment mandates. EBC will therefore not accept CVs from sources other than the candidate himself. Any CV sent to EBC, by any means of communication, will be deemed to be the property of EBC. EBC reserves the right to solicit and engage such candidates without financial obligation to the Agency.