CRM/Email Marketing Specialist

Acushnet Canada Inc.; Newmarket; Hybrid; CAD 72,000 - 80,000; Full time

Job summary

Acushnet Canada Inc. is seeking a digital marketing professional to lead our email marketing program and CRM initiatives. You will design and deploy campaigns, drive cross-channel journeys, and collaborate with global teams to grow the Canadian market.

You will leverage data to personalize experiences, optimize engagement, and contribute to customer acquisition efforts, with a hybrid role based in Newmarket, Ontario.

Qualifications

• Bachelor’s degree in Business, Digital Marketing, Information Technology, or Communications.
• 3 years of digital marketing experience with a brand or leading advertising agency.
• Obess about and utilize consumer, site, and commercial data to develop segments and engagement strategies.
• Email & CRM experience with enterprise-level ESP building lists, audiences, AB testing, automation journeys, deployment and tracking.
• Experience with Emarsys or similar CRM platforms.

Responsibilities

• Manage & maximize email marketing program, including deployment, QA, and performance evaluation.
• Develop sophisticated cross-channel consumer journeys to achieve business objectives.
• Grow and design plans to expand communities in line with Global strategies.
• Gather data and insights to enable personalization and segmentation.
• Participate in Customer Lifetime Value programs and support data collection for Canadian market.
• Support Customer Acquisition growth across paid and owned channels.

Skills

Email Marketing

CRM Systems

Data Analytics

Excel Proficiency

HTML/CSS

Photoshop

A/B Testing

Attention to detail

Golf knowledge

Education

Bachelor’s degree in related field

Tools

Emarsys

Job description

Where Performance Meets Purpose Iconic golf brands. Commitment to excellence. Colleagues who care. Working at Acushnet Company means you bring your background and experience to a company with a rich history of creating the best products for dedicated golfers around the world. Your performance has purpose at Acushnet Company.

What You Will Be Doing:

• Mange & maximize e-mail marketing program: Accountable for email marketing execution, creative briefing and development process, QA and deployment, and performance evaluation. This includes managing the local campaign calendar, managing the creative production process by leveraging our Digital Marketing and Creative teams to build appropriate content briefs, creative & copy development, and site experience. Grow triggered email program by driving revenue through on-going optimization of creative, messaging, promotion, cadence and templates.
• Develop sophisticated cross-channel consumer journeys to achieve specific business objectives; e.g., Team Titleist/FootJoy Insider profile completion and updates, fitting appointments, product education, 1st time purchase, repeat purchase.
• Develop, manage and design plans to grow the each community in alignment with Global strategies and practices.
• Gather data and insights around community to enable personalization and segmentation practices that drive engagement.
• Customer Lifetime Value: Participate in activating Customer Lifetime Value programs and set up measurement, reporting and optimization. Assist with customer data collection, data hygiene and management for Canadian market to implement personalization, analytics, CRM activations.
• New Customer Acquisition: Support customer acquisition growth through campaign activation across paid and owned channels.

What You Bring

• Bachelor’s degree in a related field (Business, Digital Marketing, Information Technology, Communications) required.
• 3 years of digital marketing experience with a brand or leading advertising agency is required.
• Obsess about and utilize consumer, site, and commercial data to develop consumer segments, engagement strategies and new business opportunities.
• Email & CRM experience with a broad understanding of performance marketing channels. Strong hands-on experience with enterprise-level email service platform building email lists, audience segments, A/B testing, automation journeys, deployment, and tracking; Emarsys or similar.
• Proven track record of working at the strategic level to develop and execute innovative CRM & email programs designed to drive performance against KPIs.
• Live by and promote an analytics-driven culture across the company.
• Knowledge of HTML/CSS/Photoshop preferred.
• Strong analytical and data competency with expert-level Excel capabilities (data manipulation, formulas, cleansing).
• Excellent interpersonal skills and ability to provide strategic design direction and feedback. Strong attention to detail and multi-tasking abilities required.
• Knowledge and passion for the game of golf an asset.

Acushnet Canada Inc. welcomes applications from persons with disabilities. Accommodations are available upon request for candidates taking part in the selection process.

This position is a hybrid role based at our East Gwillimbury location. Target hiring salary: $72,000 - $80,000 CAD Ready to Make an Impact? Join us at Acushnet Company and be part of a team that values excellence and innovation. Introduce Yourself Join our community to receive updates on new opportunities.