CRM/Email Marketing Specialist

Sustainable World, Inc.; East Gwillimbury; Hybrid; CAD 72,000 - 80,000; Full time

Job summary

Acushnet Canada Inc. is seeking a CRM/Email Marketing Specialist for a hybrid role in East Gwillimbury. You will plan and execute email and CRM strategies, managing customer lifecycle and retention while collaborating with DTC, creative, digital marketing, and product teams to grow engagement.

You should have a bachelor’s degree and at least three years in digital marketing, with hands-on experience in enterprise email platforms, data-driven segmentation, and analytics. Golf knowledge is a plus.

Qualifications

• Bachelor's degree in Business, Digital Marketing, IT, or Communications.
• 3 years of digital marketing experience with a brand or agency.
• Experience using an enterprise email service platform and CRM tooling.
• Ability to build consumer segments, journeys, and lifecycle programs.
• Strong analytics, data hygiene, and Excel skills.

Responsibilities

• Plan and execute global and local email marketing programs.
• Build customer journeys to drive engagement and retention.
• Partner with creative, digital, and product marketing teams.
• Support lifecycle value programs and data collection for personalization.
• Assist in customer acquisition through campaigns across channels.

Skills

CRM strategy

Email marketing

Lifecycle marketing

Data-driven marketing

HTML/CSS

Photoshop

Excel

Analytical thinking

Cross-functional collaboration

Education

Bachelor's degree

Tools

HTML/CSS

Photoshop

Job description

Where Performance Meets Purpose

Iconic golf brands. Commitment to excellence. Colleagues who care. Working at Acushnet Company means you bring your background and experience to a company with a rich history of creating the best products for dedicated golfers around the world. Your performance has purpose at Acushnet Company.

What You Will Be Doing:

As a member of the Titleist & FootJoy Marketing Team, the CRM/Email Marketing Specialist is responsible for planning and executing global and local communication strategy with consumers through direct management of email marketing programs, customer lifecycle and retention marketing programs, and connecting customer data from throughout the organization. The CRM/Email Marketing Specialist will become a thought leader as it relates to customer lifecycle management and optimizing engagement with consumers through our CRM platform. The successful candidate will partner with DTC teams, creative, digital marketing, and product marketing teams to maximize lifetime value of consumer relationships as well as drive engagement and growth throughout each community through various marketing initiatives.

Primary Responsibilities

• Mange & maximize e-mail marketing program: Accountable for email marketing execution, creative briefing and development process, QA and deployment, and performance evaluation. This includes managing the local campaign calendar, managing the creative production process by leveraging our Digital Marketing and Creative teams to build appropriate content briefs, creative & copy development, and site experience. Grow triggered email program by driving revenue through on-going optimization of creative, messaging, promotion, cadence and templates.
• Develop sophisticated cross-channel consumer journeys to achieve specific business objectives; e.g., Team Titleist/FootJoy Insider profile completion and updates, fitting appointments, product education, 1st time purchase, repeat purchase.
• Develop, manage and design plans to grow the each community in alignment with Global strategies and practices. Gather data and insights around community to enable personalization and segmentation practices that drive engagement.
• Customer Lifetime Value: Participate in activating Customer Lifetime Value programs and set up measurement, reporting and optimization. Assist with customer data collection, data hygiene and management for Canadian market to implement personalization, analytics, CRM activations.
• New Customer Acquisition: Support customer acquisition growth through campaign activation across paid and owned channels.

What You Bring

• Bachelor's degree in a related field (Business, Digital Marketing, Information Technology, Communications) required.
• 3 years of digital marketing experience with a brand or leading advertising agency is required.
• Obsess about and utilize consumer, site, and commercial data to develop consumer segments, engagement strategies and new business opportunities.
• Email & CRM experience with a broad understanding of performance marketing channels. Strong hands-on experience with enterprise-level email service platform building email lists, audience segments, A/B testing, automation journeys, deployment, and tracking; Emarsys or similar.
• Proven track record of working at the strategic level to develop and execute innovative CRM & email programs designed to drive performance against KPIs.
• Live by and promote an analytics-driven culture across the company.
• Knowledge of HTML/CSS/Photoshop preferred.
• Strong analytical and data competency with expert-level Excel capabilities (data manipulation, formulas, cleansing).
• Excellent interpersonal skills and ability to provide strategic design direction and feedback. Strong attention to detail and multi-tasking abilities required.
• Knowledge and passion for the game of golf an asset.

Acushnet Canada Inc. welcomes applications from persons with disabilities. Accommodations are available upon request for candidates taking part in the selection process.

This position is a hybrid role based at our East Gwillimbury location.

Target hiring salary: $72,000 - $80,000 CAD

Ready to Make an Impact?

Join us at Acushnet Company and be part of a team that values excellence and innovation.