Bilingual Customer Service Representative

Acushnet Company; Newmarket; On-site; CAD 46,000 - 50,000; Full time

Job summary

A leading sporting goods manufacturer in Richmond Hill, Ontario is seeking a Customer Service Associate to handle inquiries from customers and consumers regarding products and availability. Responsibilities include assisting in order processing, analyzing inquiries, and training new team members. The ideal candidate is fluent in French and English, has a degree or diploma in a related field, and possesses strong communication skills.

Qualifications

• Minimum one year of customer service experience.
• Experience in the golf industry preferred.
• Ability to sit for long periods and use a telephone.

Responsibilities

• Assist customers with product and sales inquiries.
• Administer sales programs and process orders.
• Analyze inquiries and resolve issues promptly.

Skills

Fluent bilingualism in French and English

Excellent interpersonal and communication skills

Proficiency with a PC

Education

University degree or college diploma in a related field

Tools

Microsoft Office

SAP

Job description

Base Pay Range

$46,000.00/yr - $50,000.00/yr

Additional Compensation Types

• Annual Bonus

Acushnet Company is the global leader in the design, development, manufacture, and distribution of performance‑driven golf products. We proudly steward two of the most revered brands in golf – Titleist and FootJoy – and are committed to being the performance and quality leader in every golf product category.

Job Summary

Responsible for front line communication with our customers and consumers regarding all product, program and availability information. Assist customer service management with various departmental projects.

Duties and Responsibilities

• Assist customers and sales representatives by entering/editing orders and advising on sales programs.
• Administer sales programs by consistently applying proper terms to each order.
• Answer customer/consumer inquiries about product and availability.
• Analyze incoming inquiries and formulate a plan to resolve each in a timely manner.
• Analyze current processes/procedures and identify/implement ways to improve.
• Assist in training and development of new members of the customer service team.
• Attend meetings with customer service team to discuss departmental initiatives and activities.
• Assist with the monitoring of phone coverage.
• Utilize French skills by assisting with editing of marketing and sales tools in French.

Qualifications

• Fluent bilingualism in French and English
• University degree or college diploma in a related field, or equivalent experience.
• Minimum one year of customer service experience.
• Excellent interpersonal and communication skills.
• Must be able to sit for long periods and use a telephone.
• Proficiency with a PC required; Microsoft Office experience an asset.
• Experience using SAP an asset.
• Golf industry knowledge and experience an asset.

Acushnet Canada Inc. welcomes applications from persons with disabilities. Accommodations are available upon request for candidates taking part in the selection process.

Please submit an English resume.

Deadline for application: November 14, 2025

Seniority Level

• Associate

Employment Type

• Full‑time

Job Function

• Customer Service

Industry

• Sporting Goods Manufacturing

Location: Richmond Hill, Ontario, Canada