Crisis Worker

Winnipeg Regional Health Authority; Winnipeg; On-site; CAD 52,000 - 65,000; Full time

Job summary

Shared Health's Crisis Response Centre seeks a compassionate mental health professional for in-person support. The role supports adults with mental illness within the Mental Health Post Crisis Services unit and requires adherence to safety and privacy standards.

Responsibilities include crisis intervention, coordination with resources, and confidential client care. The position requires prior mental health experience and clearance checks, with a preference for bilingual (French/English)

Qualifications

• Minimum two years mental health experience at the para-professional level.
• Familiarity with Recovery Oriented Guidelines and Mental Health Act basics.
• Knowledge of Crisis Intervention theory and risk management.
• Ability to work independently and in a team environment.
• Willingness to obtain required clearances (CRCs, Abuse Registry checks).

Skills

Independent work

Team collaboration

Crisis intervention

Time management

Verbal communication

Written communication

Confidentiality

Cultural diversity awareness

Education

High School diploma

Social Services college diploma

Equivalent combination of education/experience

Mental Health First Aid & ASIST

Safe Food Handling certificate or willingness

Computer skills (Word, Outlook, EMR)

Addiction training asset

Tools

EMR

Microsoft Word

Outlook

Job description

Site: Shared Health - HSC MH Crisis Response Centre

Department / Unit: Mental Health Post Crisis Services

Job Stream: Clinical

Union: CUPE

Anticipated Start Date - End Date: 11/13/2026 - Indefinite

Reason for Term: Other Leave

FTE: 1.00

Work Arrangement: In Person

Daily Hours Worked: 8.00

Annual Base Hours: 2080

Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations.

Position Overview

Experience

• Minimum of two years mental health experience at the para-professional level, providing support services to adults with mental illness required.
• Understanding of Recovery Oriented Guidelines.
• Basic familiarity of a range of mental illness presentations.
• Basic knowledge Mental Health Programs and Services.
• Familiarity with relevant aspects of the Mental Health Act, Personal Health Information Act and Child & Family Services Act.
• Familiarity with Crisis Intervention Theory and risk management responsibilities.
• Understanding of Trauma Informed Care.
• Understands the basic tenets of Mental Health Promotion, Suicide Prevention Initiatives and CODI Initiatives.
• ASIST and Suicide Assessment and Intervention.
• Knowledge and experience in working with people with substance-related concerns.

Education (Degree/Diploma/Certificate)

• Complete High School Education, Manitoba Standards.
• Completion of a recognized Community College Diploma program in Social Services, or a related health discipline preferred.
• An equivalent combination of education and experience as recognized by Crisis Response Services may be considered.
• Mental Health First Aide and ASIST certificates or willingness to obtain.
• Safe Food Handling Certificate or willingness to obtain.
• Computer skills including Internet and Microsoft Programs (Word, Outlook, EMR).
• Addiction related training is an asset.

The Crisis Response Centre has a mandate to provide service in French; preference will be given to bilingual (French/English) candidates.

Certification/Licensure/Registration

• Must have a valid Manitoba Class 5 driver’s license.

Qualifications and Skills

• Ability to work independently and as part of a team.
• Ability to receive and give direction.
• Ability to coordinate and collaborate with resources.
• Effective problem-solving skills.
• Crisis Intervention and Time Management skills.
• Strong verbal and written communication skills.
• Demonstrated interpersonal skills through clear communication and positive behavior within the Respectful Workplace Policy.
• Adherence to all Workplace Safety and Health regulations and Safe Work practices.
• Ability to prioritize tasks; excellent organizational skills.
• Ability to respect and promote confidentiality.
• Ability to respect and promote a culturally diverse population.

Physical Requirements

• Days, evenings, nights and weekend shifts.
• Some interruptions from internal and external sources.
• Wide range of client-related and environmental responsibility (stocking, light lifting, transport tasks).

This Indefinite Term may expire subject to one (1) weeks’ notice.

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE.

Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted.

We welcome applications from people with disabilities. Accommodationsare available upon request during the assessment and selection process.

Manitoba healthcare employers, in partnership with the Indigenous community, are committed to increasing the representation of Indigenous People within all levels of our workforce. Indigenous applicants are encouraged to apply and to voluntarily self-identify as being of Indigenous descent in their cover letter/application.