Crisis Worker

Shared Health-Soins Communs; Winnipeg; On-site; CAD 33,000 - 40,000; Full time

Job summary

Shared Health is seeking a dedicated Mental Health Crisis Response professional to provide supportive services at the Shared Health - HSC MH Crisis Response Centre in Winnipeg. You will work with the CRC/CSU Clinical Team Leaders to support individuals in mental health crises.

Responsibilities include maintaining relationships, providing client and family support, documentation, and coordinating with resources. In-person, 1.0 FTE, days and weekends shifts, with driving checks as needed.

Qualifications

• Minimum of two years mental health experience at the para-professional level, providing support services to adults with mental illness.
• Understanding of Recovery Oriented Guidelines.
• Basic familiarity with a range of mental illness presentations.
• Familiarity with Mental Health Act, PHIA and Child & Family Services Act.
• Familiarity with Crisis Intervention Theory and risk management responsibilities.
• Knowledge of Trauma Informed Care and Suicide Prevention Initiatives.
• ASIST and Suicide Assessment and Intervention.
• Experience working with substance-related concerns.

Responsibilities

• Maintenance of key Working Relationships.
• Client/Family Support and Monitoring.
• Documentation.
• Maintenance of Premises.
• Other duties as assigned.

Skills

Crisis intervention

Time management

Communication skills

Independent work

Team collaboration

Confidentiality

Cultural sensitivity

Problem solving

Respectful workplace

Education

High School Education

Community College Diploma in Social Services

Equivalent combo of education & experience

Mental Health First Aid & ASIST

Safe Food Handling Certificate

EMR & MS Office proficiency

Addiction training asset

Tools

EMR

Microsoft Word

Microsoft Outlook

Internet skills

Job description

Requisition ID: 413293

Position Number: 20034759

Posting End Date: November 5, 2026

City: Winnipeg

Employer: Shared Health

Site: Shared Health - HSC MH Crisis Response Centre

Department / Unit: Mental Health Post Crisis Services

Job Stream: Clinical

Union: CUPE

Anticipated Start Date - End Date: 11/13/2026 - Indefinite

Reason for Term: Other Leave

FTE: 1.00

Anticipated Shift: Days;Weekends

Work Arrangement: In Person

Daily Hours Worked: 8.00

Annual Base Hours: 2080

Salary: $24.657 , $25.396 , $26.235 , $27.105 , $27.988 , $28.855

Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations.

Position Overview

Under the general direction of the CRC/CSU Clinical Team Leaders and Managers, and in collaboration with the CRC/CSU Clinical Team, the incumbent is responsible for providing supportive services to individuals in mental health or psychosocial crisis.

• Maintenance of key Working Relationships.
• Client/Family Support and Monitoring.
• Documentation.
• Maintenance of Premises.
• Other Duties as Assigned.

Experience

• Minimum of two years mental health experience at the para-professional level, providing support services to adults with mental illness required.
• Understanding of Recovery Oriented Guidelines.
• Basic familiarity of a range of mental illness presentations.
• Basic knowledge Mental Health Programs and Services.
• Familiarity with relevant aspects of the Mental Health Act, Personal Health Information Act and Child & Family Services Act.
• Familiarity with Crisis Intervention Theory and risk management responsibilities.
• Understanding of Trauma Informed Care.
• Understands the basic tenets of Mental Health Promotion, Suicide Prevention Initiatives and CODI Initiatives.
• ASIST and Suicide Assessment and Intervention.
• Knowledge and experience in working with people with substance-related concerns.

The Employer may use this posting to establish an eligibility list. Such lists may be maintained for a period of time not exceeding six (6) months.

Education (Degree/Diploma/Certificate)

• Complete High School Education, Manitoba Standards.
• Completion of a recognized Community College Diploma program in Social Services, or a related health discipline preferred.
• An equivalent combination of education and experience as recognized by Crisis Response Services may be considered.
• Mental Health First Aide and ASIST certificates or willingness to obtain.
• Safe Food Handling Certificate or willingness to obtain.
• Computer skills including Internet and Microsoft Programs (Word, Outlook, EMR).
• Addiction related training is an asset.

The Crisis Response Centre has a mandate to provide service in French; preference will be given to bilingual (French/English) candidates.

Certification/Licensure/Registration

• Must have a valid Manitoba Class 5 driver’s license.

Qualifications And Skills

• Ability to work independently and as part of a team.
• Ability to receive and give direction.
• Ability to coordinate and collaborate with resources.
• Effective problem-solving skills.
• Crisis Intervention and Time Management skills.
• Strong verbal and written communication skills.
• Demonstrated interpersonal skills through clear communication and positive behavior within the Respectful Workplace Policy.
• Adherence to all Workplace Safety and Health regulations and Safe Work practices.
• Ability to prioritize tasks; excellent organizational skills.
• Ability to respect and promote confidentiality.
• Ability to respect and promote a culturally diverse population.

Physical Requirements

• Days, evenings, nights and weekend shifts.
• Unexpected deadlines.
• Some interruptions from internal and external sources.
• Wide range of client-related and environmental responsibility (stocking, light lifting, transport tasks).

This Indefinite Term may expire subject to one (1) weeks’ notice.

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE.

Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply.

We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Manitoba healthcare employers, in partnership with the Indigenous community, are committed to increasing the representation of Indigenous People within all levels of our workforce. Indigenous applicants are encouraged to apply and to voluntarily self-identify as being of Indigenous descent in their cover letter/application.