Crisis Interventon Caseworker

Vancouver Police Department; Vancouver; On-site; CAD 56,000 - 66,000; Full time

Job summary

Vancouver Police Department in Vancouver seeks a Crisis Interventon Caseworker to provide social work, crisis intervention and ongoing case management within Victim Services. This temporary full-time role supports victims of traumatic incidents, coordinates with officers, Crown Counsel and community resources, and includes court orientation and escort duties.

The ideal candidate has extensive crisis intervention experience, knowledge of psycho-social assessment, and a degree in social sciences

Qualifications

• Extensive crisis intervention and emotional support experience.
• Knowledge of psychological first aid and crisis support.
• Understanding of policies, regulations, criminal code and referrals.
• Ability to work under stress with diverse clients.

Responsibilities

• Provide crisis intervention and emotional support in response to traumatic incidents at the request of a police officer.
• Assess psychological, social and cultural needs; refer or escalate as needed; coordinate with specialized units.
• Provide court support services; liaise with Crown Counsel; inform clients of procedures; accompany to court as needed.
• Act as intermediary with external agencies; facilitate access to resources and transportation as required.
• Participate in peer debriefings; maintain records and reports related to the work.
• Liaise with VSU Primary Dog Handler and assess use of Justice Facility Dog for clients; exposure to dog on scene.
• Engage in annual high-stress debrief programs; perform other duties as assigned.

Skills

Crisis intervention

Emotional support

Case management

Cultural sensitivity

Legal/court liaison

Education

Social sciences / psychology / social work degree

Job description

Vancouver Police Department

Crisis Interventon Caseworker

COMPETITION:#26107-81000591

SECTION: Victim Services Section, Centralized Operations Support

STATUS: Temporary full-time

DURATION: Approximately one year (Assignment may be extended or reducedfor operational reasons or due to circumstances that could not beforeseen at the time of posting)

HOURS OF WORK: Four-day compressed workweek(Day shift Monday to Thursday or Tuesday to Friday)

SALARY: Pay Grade 22 - $41.31 to $48.64 per hour

COMPETITION END DATE: Thursday, September 3, 2026

Responsible for providing social work, which involves crisis intervention and ongoing casemanagement.

ESSENTIAL DUTIES

• Provides crisis intervention assistance and emotional support in response to a widevariety of traumatic incidents such as suicide attempts, domestic violence, and notificationof next-of-kin of sudden death or serious injury at the request of a police officer
• Provides ongoing evaluation, assessment of psychological, social, and culturalconsiderations, and applies appropriate intervention models; recommends and/ordetermines necessary remedial action; advocates for and refers clients to other agenciesor services as appropriate; manages complex cases in collaboration with officers inspecialized units including Major Crime Section, Missing Persons, Homicide, DomesticViolence and Criminal Harassment, and Sex Crimes; determines when case files can beconcluded
• Provides court support services; liaises with Crown Counsel and informs clients of courtimposed conditions, court procedures, and case progress through the court system;conducts court orientation; attends meetings with victims and Crown counsel; facilitatesaccess to vulnerable victim testimonial aids; arranges for court escorts, as required;accompanies clients to court for emotional support
• Acts as intermediary with external agencies to assist clients in gathering and providinginformation and in completing forms; transports clients to alternate locations, as required
• Participates in and provides peer debriefing to colleagues
• Gathers information about community resources; prepares and maintains records andreports related to the work
• Liaises with the VSU Primary Dog Handler and determines the suitability of utilizing theVSU Justice Facility Dog for their clients, and has exposure to the Justice Facility Dog inthe office and on scene
• Continues participation in the annual mandatory high stress debrief program
• Other related duties and responsibilities as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

• Considerable knowledge of the principles, practices, and techniques of crisis interventionand of evaluation, assessment of psychological, social and culturalconsiderations, andappropriate intervention models
• Sound knowledge of policies and regulations, the criminal code, and other applicablelegislation
• Sound knowledge of community, social, legal, and health resources available for referralof clients
• Working knowledge of court procedures as they relate to the work performed
• Ability to function effectively to provide crisis intervention in emergency situations andunder conditions of stress and conflict, and to make decisions about personal and clientsafety
• Ability to conduct evaluation, assessment of psychological, social and culturalconsiderations, and to apply appropriate intervention models
• Ability to recognize and deal with behavioural, social, and psychological problems
• Ability to establish and maintain effective working relationships with a variety of internaland external contacts

EXPERIENCE Required:

• Considerable knowledge and experience in crisis intervention and emotional support, andwith sound related experience in psychological first aid and crisis support

Preferred:

• Minimum two years of related experience
• Direct experience in Victim Services as a paid Victim Services worker

EDUCATION Required:

• Degree in the field of social sciences, such as psychology, social work with supplementalrelated coursework

Preferred:

• Additional course work and training in crisis intervention, critical incident stress debriefing,psychological first aid, or crisis counselling
• Victim services training

OTHER REQUIREMENTS

• Must be a Canadian citizen or Permanent Resident
• Must be comfortable working in an environment with a Justice Facility dog present
• Valid Class 5 BC driver’s licence with a satisfactory driver’s abstract
• All employees must maintain their enhanced security clearance while employed with theVancouver Police Department, which will be renewed every five years

SELECTION PROCESS

Candidates will be required to take a test. Candidates must obtain a minimum 70% passing markto move forward to the interview.

This position falls under the jurisdiction of Teamsters Local 31.

THE VANCOUVER POLICE DEPARTMENT IS AN EQUAL OPPORTUNITY EMPLOYER