Clerk Typist III

Vancouver Police Department; Vancouver; On-site; CAD 89,178,000 - 104,787,000; Full time

Job summary

Vancouver Police Department seeks a Clerk Typist III to provide front counter service, process payments, and support minor crime reporting and fingerprinting at the public information counter.

You will handle customer service, cash handling, and use PRIME/Versadex along with Excel/Word/Outlook, requiring strong organization and the ability to multi-task in a busy police environment.

Qualifications

• Working knowledge of PRIME/Versadex
• Working knowledge of Excel, Word, Outlook
• Able to handle cash
• Able to provide excellent customer service
• Able to deal tactfully with the general public
• Superior clerical experience, working with computer peripherals (CD/DVD burner, scanner, printer)
• Able to maintain effective working relationships in a team environment
• Able to work independently and demonstrate strong organizational skills
• Able to manage time and multi-task effectively
• Working knowledge of JUSTIN
• Working knowledge of IntelliScreen

Responsibilities

• Provides general information and/or referrals to the public and outside agencies
• Manages customer inquiries and determines the type of police service required
• Receives, logs, and distributes courier and other property dropped off to counter
• Returns driver licences to owners who have received driving suspensions
• Monitors security of building; signs in and out visitors and issues building tags/ ICT 2FA cards
• Takes minor crime reports including found and lost property
• Process, tags and returns found property
• Rolls accurate ink and electronic fingerprints impressions
• Conducts queries through various police databases
• Provides various front counter services including booking appointments, intaking applications, and processing payments
• Ensures compliance with Payment Card Industry (PCI) standards
• Mentors and trains staff for triage role
• Participates in the annual mandatory high stress debrief program
• Other related duties and responsibilities as assigned

Job description

Vancouver Police Department

Clerk Typist III

Competition #26118-50176596

Status Temporary full-time

Duration To be determined (Assignment may be extended or reduced for operational reasons or due to circumstances that could not be foreseen at the time of posting)

Section Public Service Unit, Information Management Section

Hours of Work 5 days Monday to Friday, 9:00 a.m. to 4:00 p.m.

Salary Pay Grade 15 - $31.13 - $36.57 per hour

Competition End Date Thursday, September 3, 2026

Responsible for providing customer service for all front counter services including access, security, processing found property, police information checks (PIC), minor crime report taking and fingerprinting services.

ESSENTIAL DUTIES

• Provides general information and/or referrals to the public and outside agencies
• Manages customer inquiries and determines the type of police service required
• Receives, logs, and distributes courier and other property dropped off to counter
• Returns driver licences to owners who have received driving suspensions
• Monitors security of building; signs in and out visitors and issues building tags/ ICT 2FA cards
• Takes minor crime reports including found and lost property
• Process, tags and returns found property
• Rolls accurate ink and electronic fingerprints impressions
• Conducts queries through various police databases
• Provides various front counter services including booking appointments, intaking applications, and processing payments
• Ensures compliance with Payment Card Industry (PCI) standards
• Mentors and trains staff for triage role
• Participates in the annual mandatory high stress debrief program
• Other related duties and responsibilities as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

Required

• Working knowledge of PRIME/Versadex
• Working knowledge of Excel, Word, Outlook
• Able to handle cash
• Able to provide excellent customer service
• Able to deal tactfully with the general public
• Superior clerical experience, working with computer peripherals (CD/DVD burner, scanner, printer)
• Able to maintain effective working relationships in a team environment
• Able to work independently and demonstrate strong organizational skills
• Able to manage time and multi-task effectively

Preferred

• Working knowledge of JUSTIN, IntelliScreen
• Knowledge of the VPD organizational structure
• Working knowledge of the rules, regulations, policies and procedures that govern the activities of the unit

EXPERIENCE

Required

• Experience with cash handling using common PSU Desk devices, including, but not limited to, cash register and debit/credit machines
• Previous customer service experience

Preferred

• Minimum two years of administrative experience
• Minimum one year working in a police environment

EDUCATION

Required

• Completion of Secondary School at minimum
• Training or experience in a similar field or related to the tasks performed

OTHER REQUIREMENTS

• Canadian citizenship or Permanent Resident Status
• All employees must maintain their Enhanced Security Clearance while employed with the Vancouver Police Department, which will be renewed every 5 years or as required.

SELECTION PROCESS

Candidates will be required to successfully complete clerical testing to move forward to the interview stage.

NOTE This position falls under the jurisdiction of Teamsters Local 31.

THE VANCOUVER POLICE DEPARTMENT IS AN EQUAL OPPORTUNITY EMPLOYER