Crew Scheduler

WestJet; Calgary; On-site; CAD 52,000 - 78,000; Full time

Benefits offered by this job

Travel privileges

Savings & Benefits programs

Job summary

WestJet is seeking Crew Schedulers to support Cabin Crew Members, Pilots, and Q400 operations. The role requires timely communication, adherence to regulations, and hands-on coordination of crew schedules for day-of operations.

Candidates should have airline experience and be comfortable in a fast-paced environment. The position involves in-person collaboration up to five days a week and may include weekends and holidays. Talent acquisition will manage the process.

Qualifications

• Minimum 1 year airline experience, preferably in an operational role.
• Previous experience with flight crew schedules and CARS is an asset.
• Intermediate experience with SabreSonic, MS Word, Outlook and Excel is preferred.
• Strong interpersonal and communication skills with credible interaction.
• High motivation and ability to work independently in a fast-paced environment.
• Ability to work with minimal supervision and complete routine tasks.
• Proven attention to detail and time management skills.
• Ability to multitask in a time-sensitive environment.
• Commitment to teamwork and a positive WestJet attitude.

Responsibilities

• Answer the phone promptly, listening and empathizing with crew members and maintaining guest satisfaction.
• Ensure schedule amendments follow CARS, CASS, the COM, and FAM.
• Monitor and mitigate crew duty and rest violations.
• Implement IROP contingency plans and pairing modifications.
• Adhere to Flight Operations policies and Inflight Department policies in the COM, FAM, and Crew Services Guidelines.
• Arrange, confirm and track deadheading for crews.
• Monitor and mitigate crew duty and rest violations.
• Support other duties as assigned.

Skills

Interpersonal skills

Communication skills

Motivation

Independent work

Multitasking

Attention to detail

Teamwork

WestJet values

Education

None

Tools

SabreSonic

MS Word

Outlook

Excel

Job description

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Overview Of Role

WestJet is seeking Crew Schedulers - Cabin Crew Member, Pilot, & Q400. This individual is able to demonstrate a high standard of excellence, enjoys challenges, and is results-driven. The incumbent must be highly motivated and demonstrate the ability to work in an agile environment. They will be required to adhere to regulations and communicate with all stakeholders, while ensuring crew requirements are maintained for “day of” operations in a timely and effective manner. Applications are being considered for our next Hiring Event in October 2026. Successful applicants will be place in a Talent Pool for available opportunities until April 2026. This position requires in-person collaboration up to five days a week. We operate 24/7/365 days per year. Successful candidates will be scheduled days/evenings/weekends and statutory holidays.

Key Deliverables Include

• Answer the phone promptly, demonstrating an ability to listen and empathize with crew members while ensuring a high level of internal guest satisfaction
• Ensure schedule amendments are following Canadian Aviation Regulations (CARS), Commercial Air Service Standards (CASS), the Company Operations Manual (COM), the Flight Attendant Manual (FAM)
• Monitor and mitigate Crew duty and rest violations
• Answer the phone promptly demonstrating an ability to listen and empathize with crew members while ensuring a high level of internal guest satisfaction
• Ensure implementation of IROP (irregular operations) contingency plans and required pairing modifications
• Adhere to Flight Operations policies and Inflight Department policies as outlined in the COM, the FAM, the Crew Services Guidelines
• Ensure appropriate deadheading arrangements are made, confirmed and tracked for crews
• Monitor and mitigate Crew duty and rest violations
• Other duties as assigned

Experience And Qualifications

• Minimum 1 year airline experience, preferably in an operational role
• Previous experience with flight crew schedules and CARS is an asset
• Intermediate experience with SabreSonic, MS Word, Outlook and Excel is preferred
• Strong interpersonal skills and communication skills, with the capability of establishing respect and credibility through actions
• High degree of motivation and commitment to work independently in a fast-paced, dynamic and ever changing environment
• Ability to work with minimal supervision and take responsibility for accomplishing routine tasks
• Proven attention to detail, organizational, time management skills, and problem solving skills
• Ability to multitask in a fast paced, time-sensitive environment
• Demonstrate a commitment to teamwork, while contributing to a fun and friendly atmosphere
• Be a positive role model, outwardly demonstrating WestJet values and key competencies

The Benefits Of Being a WestJetter

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

About WestJet Group Of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet'sAlcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at [e-mail].

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

About

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at [e-mail].