Crew Chief, Lineservice

Skyservice Business Aviation Inc.; Dorval; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive group health benefits

Employee assistant program

Group retirement savings plan with公司匹配

Paid time off including sick days and

Employee Referral Program

Service Awards

Job summary

Skyservice is seeking a Line Service Attendant in Dorval, QC to manage daily operations, ensure safe, on-time arrivals and departures, and enforce SOPs for ramp and hangar activities.

You will lead customer service on the ramp, support the CSR desk, maintain facilities and equipment, assist with winter operations, train crew, and uphold Health & Safety rules while keeping a professional appearance.

Qualifications

• Minimum 1 year in line service operations at Skyservice.
• Strong safety orientation and sound judgement.
• Reliable with excellent attendance.
• Inclusive leader with emotional intelligence.
• Demonstrated ability to build relationships with stakeholders.
• Professional conduct with interpersonal skills.
• Clear verbal and written communication skills.
• Self-starter with strong organizational and critical thinking skills.
• RAIC & AVOP required.
• Basic computer skills and FBO360 proficiency.

Responsibilities

• Manage daily ops ensuring safe, on-time arrivals and departures.
• Ensure ramp/hangar SOPs are followed.
• Lead fuel tasks and truck dailies.
• Deliver customer service to aircraft customers and crew on ramp.
• Assist CSR desk with calls and service requests.
• Maintain professional appearance with crews and customers.
• Prepare and replenish anti-ice equipment in winter; train crew for Winter Ops.
• Coordinate hangar stacks with FBO Manager and monitor crew performance.
• Maintain cleanliness of facilities and equipment including fuel and crew trucks.
• Perform additional duties such as washing dishes and site upkeep.
• Provide car valet, luggage handling, ice delivery and catering as needed.
• Support FBO Manager in training and workload distribution.
• Crew Chief reports to FBO Manager on performance standards.
• Adhere to Health & Safety rules and policies.
• Perform Lineservice Attendant duties as required.
• Work as line service attendant as needed.
• Other duties as required.

Skills

Line service ops

Safety oriented

Reliability

Emotional intelligence

Stakeholder relationships

Interpersonal skills

Communication skills

Organizational skills

RAIC AVOP

FBO360 skills

Tools

FBO360 navigation

Job description

SKYSERVICE BUSINESS AVIATION

Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you.

Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you.

Get to know us: https://www.skyservice.com/

Your future at Skyservice:

Here at Skyservice, we are continuing to grow and provide high-level service to our clients, expanding our footprint and name throughout the Americas. You will bring strong attention to detail and a fast-paced way of working with dynamic schedules to a team that works together to exceed the expectations of our Client. We focus on excellence and are committed to support and develop our teams!

SUMMARY OF RESPONSIBILITIES:

• Manage the daily operational activities ensuring safe, efficient on-time arrivals and departures.
• Ensure line service crew follow SOPs to ensure proper operations of the ramp and hangars.
• Support the line service crew, ensuring that all fuel related tasks are completed to standard. This includes taking the lead on truck dailies.
• Lead Customer Service delivery to aircraft customers and crew, on the ramp/apron/hangar
• Support the CSR desk by answering phone calls, creating and coordinating service requests.
• Maintain a professional appearance and conduct with flight crews, customers and co-workers (including tone and volume of voice, physical gestures, etc.).
• Ensure readiness and replenishment of anti-ice equipment during winter snow events. Ensure line service crew is prepared and fully trained for Winter Operations -- if support is required, identify support-needs immediately (prior to season start).
• Consult with FBO Manager and coordinates when compiling hangar stacks.
• Regularly monitors Line service crew members to ensure they meet/exceed the requirements of the role. Provide direct feedback to the FBO Manager on the performance standards of the crew under their leadership.
• Maintain the cleanliness of all facilities and equipment including fuel trucks and crew trucks.
• Other related duties, such as washing dishes, keeping facilities clean, completion of aircraft service requests.
• As required, providing car valet service, luggage handling, delivering ice and catering to aircraft.
• Support the FBO Manager and ensure that all Lineservice personnel complete all OJT training requirements.
• Coordinate distribution of workload to maximize efficiency consulting with the FBO Manager as required.
• The Crew Chief is required to report on the performance standards of their crew to the FBO Manager and if required, work with the Manager to identify performance issues and potential retraining/mitigation.
• Ensure that Line service adhere o all Health & Safety rules, procedures and policies.
• Performs all the duties of a Lineservice Attendant regularly.
• Works as line service attendant as needed.
• Other duties as required.

QUALIFICATIONS AND REQUIRED SKILLS:

• Minimum of one year demonstrated excellence in the position of Line service operations at Skyservice.
• Uses sound judgement and demonstrates a high safety orientation.
• Reliable with a proven track record of positive attendance with minimal late/missed shifts.
• Inclusive and respected leader, who embodies emotional intelligence.
• Demonstrated ability to build strong relationships with key stakeholders.
• Professional conduct with excellent interpersonal skills.
• Solid, Clear communicator with excellent verbal and written communication skills.
• Proven self-starter with superior organizational, time management and critical thinking skills.
• Possess Restricted Area Pass (RAIC) & AVOP
• Possess basic computer skills and understand basic FBO360 navigation and functionality.

Benefits:

Our perks and benefits include but are not limited to:

• Competitive group health benefits coverage for you and your eligible dependants, including health, vision and dental plans
• Employee assistant program
• Group retirement savings plan with company matching contribution
• Paid time off including sick days and personal days
• Employee Referral Program
• Service Awards

Skyservice is an equal-opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.