Aircraft Detail Supervisor

Skyservice Business Aviation; Mississauga; Vor Ort; CAD 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Health benefits

Vision benefits

Dental benefits

Employee assistance program

Group retirement savings plan

Zusammenfassung

SKYSERVICE BUSINESS AVIATION is seeking a supervisory professional to lead the Aircraft Detail Crew. You will guide day-to-day operations, ensure adherence to safety standards, and drive continuous improvement across detailing activities.

The role requires 5–7 years in aircraft detailing or related supervision, strong customer service, and the ability to manage a team in a fast-paced environment.

Qualifikationen

• 5–7 years in aircraft detailing or related supervisory role.
• Exceptional customer service and interpersonal skills.
• Proven ability to lead, motivate, train, and retain team members.
• Collaborative mindset with strong problem-solving abilities.
• Proficiency in computer systems and tools.
• Flexibility to work extended hours, be on-call, and perform under pressure.
• Professional demeanour and sound decision-making skills.
• Post-secondary education is considered an asset.

Aufgaben

• Provide leadership, guidance, and support to the Aircraft Detail Crew.
• Foster a cohesive team environment through effective communication and relationship-building.
• Monitor and manage the performance of direct reports, offering fair and constructive feedback.
• Coach team members to ensure consistent quality and adherence to operational standards.
• Address and resolve customer concerns promptly and professionally.
• Build and maintain positive rapport with airport, vendors, and partners.
• Oversee inventory usage and notify management of low stock levels.
• Manage scheduling, timekeeping, vacations and overtime per budget.
• Facilitate communication between Aircraft Detail and Operations teams.
• Disseminate operational updates and relevant information to staff.
• Investigate delays and implement corrective actions.
• Support incident investigations and contribute to reports.
• Ensure compliance with safety, security, and regulatory procedures.
• Lead by example and uphold company policies.
• Perform other duties as assigned.

Kenntnisse

Team leadership

Customer service

Interpersonal skills

Problem solving

Communication

Flexibility

Decision making

Ausbildung

Post-secondary education

Tools

Computer systems

Jobbeschreibung

SKYSERVICE BUSINESS AVIATION

Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you.

Get to know us: :https://www.skyservice.com/

Your future at Skyservice:

Here at Skyservice, we are continuing to grow and provide high-level service to our clients, expanding our footprint and name throughout the Americas. You will bring strong attention to detail and a fast-paced way of working with dynamic schedules to a team that works together to exceed the expectations of our Client. We focus on excellence and are committed to support and develop our teams!

Contract position - Up to 14 months

SUMMARY OF RESPONSIBILITIES

• Provide leadership, guidance, and support to the Aircraft Detail Crew.


• Foster a cohesive team environment through effective communication and relationship-building.


• Monitor and manage the performance of direct reports, offering fair and constructive feedback.


• Coach team members to ensure consistent quality and adherence to operational standards.


• Address and resolve customer concerns promptly and professionally.


• Build and maintain positive rapport/ relationships with airport, vendors, and all other pertinent partners;


• Oversee inventory usage and notify management of low stock levels.


• Manage scheduling, timekeeping, vacation, and overtime in alignment with budgetary guidelines.


• Facilitate communication between Aircraft Detail and Operations teams to ensure seamless coordination.


• Disseminate operational updates and relevant information to staff in a timely manner.


• Investigate operational delays and implement corrective actions as needed.


• Support incident investigations and contribute to occurrence report documentation.


• Ensure compliance with all safety, security, and regulatory procedures.


• Lead by example, upholding company policies and prioritizing safety at all times.


• Perform other duties as assigned.

QUALIFICATIONS AND SKILLS REQUIRED:

• 5–7 years of experience in aircraft detailing or a related supervisory role.


• Exceptional customer service and interpersonal skills.


• Proven ability to lead, motivate, train, and retain team members.


• Collaborative mindset with strong problem-solving abilities.


• Proficiency in computer systems and tools.


• Flexibility to work extended hours, be on-call, and perform under pressure.


• Post-secondary education is considered an asset.


• Professional demeanour and sound decision-making skills.

Benefits:

Ourperksand benefitsinclude but are not limited to:

• Competitive group health benefits coverage for you and your eligible dependents, including health,vision, and dental plans


• Employee assistant program


• Group retirement savings plan with company matching contribution


• Paid time off, including sick days and personal days


• Employee Referral Program


• Service Awards

Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation.