Clerk B - Billing Support

City of Winnipeg; Winnipeg; Hybrid; CAD 42,000 - 55,000; Full time

Job summary

City of Winnipeg is seeking a Clerk B - Billing Support in the Solid Waste Services Division. You will update the billing system, communicate with field staff and customers, and maintain accurate records for cart delivery and repairs.

Under the Supervisor of Financial Services, you will assist with reporting, scheduling, and data entry in WasteWorks and other finance modules. A strong eye for detail and proficient Microsoft Office skills are essential.

Qualifications

• Grade 12 or GED required.
• Advanced proficiency in Outlook, Word and Excel.
• Able to operate in a Windows-based environment.
• Knowledge of WasteWorks, Collections Management System, PeopleSoft Finance and CCB preferred.
• Willingness to learn other databases and software as required.
• Detail-oriented with strong record-keeping and numerical accuracy.

Responsibilities

• Update the Collections Management System and related billing spreadsheets.
• Respond to service requests for Solid Waste Services and coordinate with 311, foreman and contractors.
• Enter and track delivery and repair information in the Collections Management System.
• Generate and review reports relating to billing and payments for garbage and recycling services.
• Prepare letters and communications for contractors and City departments.
• Communicate with customers to arrange cart delivery, pickup or repair.

Skills

Communication

Organization

Problem solving

Attention to detail

Education

Grade 12 or GED

Tools

Outlook

Word

Excel

Job description

Department:Finance and Administration, Water and Waste Department
Designated Work Location: 1120 Waverley Street, Hybrid with designated work location
Position Type: Type: Permanent on a Temporary Basis (until June 30, 2027), Full-time
Hours of Work: 8:30 a.m. to 4:30 p.m., Monday to Friday
Salary: $1,798.30 - $2,105.55as per the Clerk B classification within the C.U.P.E Collective Agreement

Employee Group: C.U.P.E.

Posting No.: 127257
Closing Date: August 20, 2026

Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career opportunities to our employees. These include competitive salaries, employer-paid benefits, dental and vision care, pension plans, and maternity/parental leave programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to advance in their careers.

Our Benefits web page provides detailed information about the benefits we offer, and we encourage you to visit it for further information at City of Winnipeg Benefits . We take pride in fostering a respectful , diverse , safe, and healthy workplace where our employees can thrive and achieve their full potential.

Flexible work arrangements, which may include flexible hours, remote work, or a hybrid of remote work may be available; subject to review and approval. Please note that Employees who are approved to work remotely are responsible for and must demonstrate that they are available to return to their Designated Work Location and/or other work location to attend meetings or attend other tasks that occur in person.

TheCityis committed to attracting andretaininga diverse, skilled workforce that is representative and reflective of the community we serve. Applications are encouraged from equity groups that have been and continue to be underrepresented at theCity; Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2SLGBTQQIA+ Peoples and Newcomers are encouraged to self-declare.

For the purpose of this recruitment, Equity may be a factor in selection. Consideration will be given to Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2SLGBTQQIA+ Peoples and Newcomers.

In accordance with the applicable collective agreement(s), recruitment and promotion provisions will be considered prior to applying equity strategies. Where permitted, consideration will be given to qualified applicants who self-identify as members of the equity group(s) listed above.

Requests for Reasonable Accommodation will be accepted during the hiring process.

Preference to internal applicants may be applied.

Job Profile

Under the direct supervision of the Supervisor of Financial Services, the Clerk B is responsible for updating and maintaining the Collections Management System as well as other spreadsheets relating to the billing and collection of garbage and recycling services; typing and formatting correspondence, reports, minutes, or other documents as required; arranging and maintaining an accurate filing system and other record-keeping systems; processing documents and other duties compatible with the position.

As the Clerk B - Billing Support, you will:

Act as a liaison with 311, field staff, foreman and contractors for information in relation to cart delivery and repairs.

Respond to service requests for the Solid Waste Services Division, including, but not limited to:

Assigning service requests, directing problem requests, entering field notes and creating new service requests as required.

Updating customer service software.

Communicating record searches to field staff, foreman or contractors.

Preparing letters for contractors and various departments within the City.

Entering delivery and repair information into the Collections Management System.

Running reports from the Collections Management System relating to billing and payment for garbage and recycling services.

Creating delivery lists within the Collections Management System to assist field staff.

Communicating directly with customers to arrange for cart delivery, pickup or repair.

Dealing with and interacting with the public in relation to cart pickup and delivery and responding to customer enquiries and concerns.

Support maintenance of deficiency reports on garbage and recycling collection as required.

Support processes for progress estimates and spreadsheets for cart repairs and deliveries as well as ozone depleting substances.

Assist in the data entry and administrative requirements for the implementation and operation of the garbage and recycling cart program including calendar requests, construction notices, work observation¿s, customer billing modification.

Sort and distribute external and internal mail.

Format administrative reports and business cases for the Solid Waste Services Division.

Use WasteWorks to invoice customers and record payments relating to bulky waste pickups, cart repairs and replacements, and payments.

Use Customer Care and Billing (CCB) to charge customers for the Waste Diversion Fee, cart repairs, replacements and option upgrades.

Process accounts payable and journal entries in PeopleSoft Finance module.

Communicate with Landfill Billing Clerk regarding charges and payments for Small Commercial clients.

Perform other related duties consistent with the classification as assigned.

Your education and qualifications include:

• Grade 12 or G.E.D., or an equivalent combination of training and experience will be considered.
• Demonstrated proficiency (advanced level) in the use of software, including Outlook, Word and Excel.
• Demonstrated ability to operate in a Windows based environment.
• Demonstrated knowledge of WasteWorks, Collections Management System, PeopleSoft Finance and CCB would be preferred.
• Ability to learn to use other databases and software, as may be required.
• Ability to perform work that is detailed in nature requiring high level of accuracy and maintain accurate records and files.
• Demonstrated ability to compute accurate mathematical calculations.
• Demonstrated ability to gather pertinent information, problem solve and exercise sound judgement regarding customer complaints, research or referrals.
• Good organizational skills, as well as the ability to work independently, prioritize tasks, and meet deadlines.
• Prior administrative experience would be preferred.
• General knowledge of the Solid Waste function.
• Demonstrated ability to set up letters, memos and reports in accordance with Departmental policies and procedures.
• Demonstrated ability to communicate effectively, both verbally and in writing.
• Familiar with a variety of standard office equipment (e.g. photocopier, fax, etc.).
• Ability to perform miscellaneous clerical tasks consistent with the classification, as may be required.
• Demonstrated ability to establish and maintain positive working relationships with employees at all levels of the organization, external contacts and the public, in accordance with the Respectful Workplace Standard.
• Knowledge and understanding of the occupational hazards, safety precautions, regulations and procedures that is applicable to the area of work.

*IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment servicehttps://canalliance.org/en/ at application.

Conditions of employment:

• The successful candidate must maintain legal eligibility to work in Canada. If the successful candidate possesses a work permit, it is their responsibility to ensure the permit remains valid.
• A Police Information Check satisfactory to the Employer will be required from the successful candidate, at their expense.

Position Reports To: Supervisor of Financial Services

• Applicants will be required to undergo testing to determine their knowledge, abilities and skills as they relate to the qualifications of this position.
• The successful applicant will be required to complete job specific training required for this position as directed.

Only candidates selected for interviews will be contacted.