Credit and Collections (Contract)

Bartle & Gibson Co.; Edmonton; On-site; CAD 42,000 - 58,000; Full time

Benefits offered by this job

Company paid benefits

EFAP

Profit sharing

RRSP match

Employee discounts

Job summary

Bartle & Gibson Co. seeks a meticulous Credit and Collections Clerk to join our Corporate Head Office in North East Edmonton. This 12-month contract supports an ERP transition and offers extension potential.

You will manage accounts receivable, approve credits, and drive timely collections while maintaining strong customer relationships. The role requires a high school diploma, proficient MS Office skills, and customer service experience; credit/collections background is an asset.

Qualifications

• High School diploma required.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Customer Service experience required.
• Minimum 2 years of experience working in credit and/or collections would be an asset.

Responsibilities

• Manage major customers within accounts receivable portfolio.
• Develop and maintain strong relationships with customers and internal/external partners.
• Conduct regular reviews of customer’s aged trial balance to ensure open items close timely.
• Verify the accuracy of invoices and accounting documents.
• Collaborate with Sales and communicate account status.
• Handle inquiries from customers and branch staff via phone or email.
• Set up customer and deposit accounts.
• Investigate and approve credit applications for new customers.
• Grant credit levels and approve increases/releases.
• Generate and send monthly statements to customers.
• Reconcile credit accounts and resolve discrepancies.
• Proactively seek root causes of late payments and propose process improvements.

Skills

Time management

Analytical skills

Communication

Team player

Attention to detail

Confidentiality

Problem solving

Education

High School diploma

Tools

Microsoft Office

Job description

Are you a self motivated and dependable individual?

Do you have the organizational skills and attention to detail necessary to properly manage your workflow?

Can you approve credit applications and collect monies on past due balances?

If you’ve answered yes to these questions, then come join our team at Bartle & Gibson! We now have an exciting opportunity for an eager and talented individual to join our Credit team as an Credit and Collections Clerk, working within our Corporate Head office located in North East Edmonton, Alberta. This is a 12 month contract for ERP transition support with the possibility of extension.

DUTIES AND RESPONSIBILITIES

• Manage major customers within accounts receivable portfolio
• Develop and maintain strong relationships with customers and internal/external partners
• Conduct regular reviews of customer’s detailed aged trial balance to ensure all open items are closed within a reasonable time period
• Verify the accuracy of invoices and other accounting documents
• Work closely with Sales team and communicate the status of customer accounts
• Handle and resolve inquiries from customers, branch staff via telephone or email
• Set up customer accounts and deposit accounts
• Investigate and approve credit applications to new customers
• Grant credit levels to customers and/or approve increases and releases to customers
• Generate customer’s monthly statements; send to customers
• Reconciliation of credit accounts
• Investigate questionable data and recommend actions to resolve discrepancies
• Follow up with customers and conduct collection calls on outstanding accounts
• Present a professional image at all times and provide quality service to all customers
• Minimize company risk while sustaining healthy profitable customer relationships
• Demonstrate effective risk reduction collection strategies and negotiation techniques
• Proactively seek ‘root causes’ of late payments and recommend end process improvements to drive efficient and effective operational performance
• Complete other duties as assigned

SKILLS AND COMPETENCIES

• Efficient time management including prioritizing, organizing and planning effectively to meet all deadlines
• Strong math, analytical skills and problem solving skills; ability to make quick decisions
• Self-motivated; able to function effectively both independently and contribute in a team.
• Talent to assert themselves and communicate professionally in a clear and direct manner
• Proven ability to learn quickly and work effectively in a fast-paced work environment
• Excellent interpersonal skills and communication skills, both verbal and written as well as proven active listening skills
• Attention to detail; ability to maintain a high level of accuracy in preparing and entering financial information
• Be honest and trustworthy; maintain confidentiality of all financial files
• Ability to interact effectively and professionally with all levels of management and internal/external customers

EXPERIENCE AND EDUCATION

• Minimum of a High School diploma required
• Proficient in Microsoft Office applications (Excel, Word, Outlook)
• Customer Service experience required
• Minimum 2 years of experience working in credit and/or collections would be an asset

WHY WORK FOR US

• Company paid benefits
• Employee and Family Assistance Program (EFAP)
• Profit sharing
• RRSP match
• Personal Milestone Recognition Program
• Perkopolis Partnership
• Safety shoe reimbursement
• Employee Referral Bonus Program
• Employee discounts on in store purchases

OUR MISSION

Supplying the right solutions at the right time with our expert customer care throughout Western Canada.

OUR VISION

Be the preferred wholesaler by providing superior customer experiences.

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Final candidates will be required to undergo an assessment and security screening, including a criminal record check. Employment is subject to screening completion that is satisfactory to Bartle & Gibson.