Credit Analyst

TMX; Toronto; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading company in capital markets is seeking a Collections Specialist in Toronto, ON. The successful candidate will manage customer collection accounts, collaborate with business leaders, and implement effective collection methods while maintaining client relationships. This role emphasizes growth, professional development, and work-life balance.

Benefits

Flexible, hybrid work

Wellness initiatives

Professional development opportunities

Collaboration in multicultural environments

Qualifications

• Minimum 3-5 years of collections experience required.
• Ability to track transactions over long periods.
• Proficiency with Microsoft Office and work experience with Workday ERP are preferred.

Responsibilities

• Monitor and manage high volume customer collection accounts.
• Collaborate with business divisions to resolve outstanding balances.
• Maintain detailed notes on all past due accounts.

Skills

Attention to detail

Effective communication

Quantitative skills

Customer service

Persistence

Tools

MS Office

Workday ERP

Job description

Venture outside the ordinary - TMX Careers

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we're connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action?

You will be accountable for monitoring, maintaining and managing high volume customer collection accounts and will reduce delinquency for your assigned portfolio. This opportunity reports into the Collections Manager and is responsible for the collections of TMX Group and its subsidiaries.

The role involves interacting with business leaders to manage their outstanding receivables through ongoing efforts to reduce aged accounts receivable (AR) while maintaining good relationships with both internal and external clients.

Key Responsibilities:

• Regular review of AR aging to identify delinquent balances and prioritize collection efforts, focusing on outstanding balances and invoice aging to improve results year over year.
• Collaborate with Business Divisions to address delinquent, unresolved aged balances, and disputes.
• Review customer accounts and process refunds, unapplied cash, credits, and adjustments as applicable.
• Educate customers on payment terms, contractual obligations, and the consequences of late or non-payment.
• Implement professional collection efforts to improve collection rates while maintaining client relationships.
• Perform account reconciliations, trace invoicing and payment history, and handle allocations and adjustments across multiple accounts and divisions.
• Maintain detailed notes on all past due accounts and document collection methods and actions taken.
• Provide administrative support and handle customer inquiries related to billing and payments.
• Follow up on unclear payments and perform skip tracing to update contact and billing information.
• Identify and report risks related to bankruptcy and collection activities.
• Build and maintain internal processes for transaction processing, including write-offs, and review system updates and community discussions for process improvements.
• Collaborate with internal teams to ensure accurate and timely payment allocations and updates.
• Encourage clients to use faster and safer payment methods such as PAD, wire, online, or EFT to streamline collections and reduce receivables and risk.

Qualifications:

• Minimum 3-5 years of collections experience.
• Excellent quantitative and mathematical skills.
• Attention to detail and ability to track transactions over long periods.
• Persistence in pursuing outstanding receivables despite resistance.
• Effective communication skills to resolve issues and handle customer concerns.
• Ability to maintain professional relationships and provide excellent customer service.
• Proficiency with MS Office; Workday ERP experience is a plus.

What We Offer:

• Excitement - Explore emerging technologies, innovation, and digital finance shaping the future of markets.
• Connection - Work in multicultural city hubs creating global impact and meaningful connections.
• Impact - Use your talents to support mission-critical systems driving economic growth and social good.
• Wellness - Emphasize work-life balance with flexible, hybrid work, and wellness initiatives.
• Growth - Embrace a growth mindset, with opportunities for personal and professional development.