CRCL Crisis Response Coordinator

Highbridge Human Capital; Kamloops; On-site; CAD 52,000 - 65,000; Full time

Benefits offered by this job

Training wage $28 per hour during CRCL

Group benefits including extended健康, 医

Job summary

Kamloops Aboriginal Friendship Society (KAFS) invites applications for a CRCL Coordinator to support crisis response and community-led services in Kamloops. The role focuses on shift coordination, staff guidance, and ensuring quality documentation during mental health and substance use crises.

You will work with a mobile team of mental health professionals and peers, providing on-site emotional support, debriefs, onboarding, and ongoing training within a culturally safe framework.

Qualifications

• Degree in Social Work, Psychology, Counselling, or Mental Health.
• 4+ years of direct experience in mental health, crisis response, or community-based support services.
• Strong understanding of crisis intervention, de-escalation, and safety and wellness assessments.
• Ability to provide day-to-day guidance, mentorship, and coaching to frontline staff.
• Understanding and awareness of emotional well-being in the workplace, with the ability to provide grounded emotional support to frontline staff.
• Experience supporting onboarding, orientation, and training of new team members.
• Strong documentation skills, including file review for completeness, accuracy, and alignment with program standards.
• Ability to participate meaningfully in debriefs, case discussions, and team-based service improvement.
• Strong foundation in trauma-informed, culturally safe, and client-centered practice.
• Commitment to harm reduction principles and ability to support individuals facing barriers related to mental health, substance use, and broader systems of care.

Responsibilities

• Support day-to-day coordination of shift operations, including team communication and frontline support during active service hours.
• Support daily team check-ins and check-outs to reinforce communication and continuity across shifts.
• Provide day-to-day guidance, mentorship, and informal coaching to Responders to support safe, consistent service delivery.
• Provide on-site emotional support to Responders throughout their shifts, fostering wellness and self-care.
• Assist with onboarding and orientation of new team members, including shadowing and training support.
• Review documentation for completeness, accuracy, and alignment with program standards; flag concerns to the Team Lead.
• Support quality checks related to documentation and service delivery standards.
• Identify and communicate emerging staff support or operational needs to the Team Lead.
• Participate in debriefs, case discussions, and team development for effective service delivery.
• Foster respectful working relationships with community partners, service providers, and emergency personnel.

Skills

Crisis intervention

Mentorship

Staff coaching

Documentation

Trauma-informed care

Cultural humility

Public health approach

Education

Degree in Social Work, Psychology, Counselling, or Mental Health

Tools

First Aid and CPR Level C certified

Job description

Kamloops Aboriginal Friendship Society (KAFS) invites applications for a CRCL Coordinator to support crisis response and community-led services in Kamloops. The role focuses on shift coordination, staff guidance, and ensuring quality documentation during mental health and substance use crises.

You will work with a mobile team of mental health professionals and peers, providing on-site emotional support, debriefs, onboarding, and ongoing training within a culturally safe framework.