CPIC Operator / Records Reviewer (RCMP Support Services)

City of Pitt Meadows; Pitt Meadows; On-site; CAD 35,000 - 50,000; Full time

Benefits offered by this job

Extended health, dental, eye coverage

Municipal pension plan

Vacation matching

Gym membership

Job summary

The City of Pitt Meadows is hiring a CPIC Operator/Records Reviewer to maintain information in PRIME and the CPIC terminal, ensuring accurate dissemination of data across policing databases in our new RCMP detachment. This role reports to the Manager of RCMP Support Services and involves routine audits and front counter duties.

Reporting to the Manager, the successful candidate will work a 35-hour week, Monday to Friday, with CUPE Pay Grade 15 and a comprehensive benefits package.

Qualifications

• Completion of Grade 12, with police-related courses or experience.
• Knowledge of CPIC, PRIME and Master Name Index procedures.
• Strong communication and customer service skills.
• Active RCMP Enhanced Reliability Security Clearance preferred; ability to obtain clearance.

Responsibilities

• Maintain information in PRIME and CPIC terminal; ensure accuracy through routine audits.
• Send/receive and action CPIC narrative messages; update occurrence files.
• Assign appropriate UCR codes and review Master Name Index entries for discrepancies.
• Perform switchboard/front counter duties as required and dispatch-related tasks.

Skills

Communication

Customer service

Attention to detail

Problem solving

Education

High school diploma

Tools

CPIC

PRIME

UCR/OSR codes

Job description

The “Natural Place to live, work, play and invest”, the City of Pitt Meadows is a picturesque community of just over 18,000 residents, boasting a small town atmosphere with all the urban amenities, beautiful outdoor environment and a great quality of life, located just one hour east of downtown Vancouver.

We acknowledge with respect and gratitude that the City of Pitt Meadows is located on the traditional, unceded territory of q̓ic̓əy̓ (Katzie) First Nation who have been stewards of this land since time immemorial.

CPIC Operator / Records Reviewer (RCMP Support Services)

(CUPE Full-time, Regular)

Brand new detachment. Big community impact. We’re hiring civilian staff to help keep things running smoothly. Join the team behind the badge!

The City of Pitt Meadows is hiring a CPIC Operator/Records Reviewer to maintain information in the Police Records Information Management Environment (PRIME) as well as the Canadian Police Information Center (CPIC) terminal, to ensure accurate dissemination of information with the various policing databases. This is an exciting opportunity to join our new RCMP detachment in a small-town community.

Reporting to the Manager of RCMP Support Services, this position involves moderately complex work updating and maintaining CPIC entries while ensuring entries and information is accurate through routine audits; sending, receiving and actioning CPIC narrative messages; maintaining occurrence files in PRIME and assigning appropriate UCR codes in accordance to policy-reviewing Master Name Index (MNI) entries for duplication and discrepancies; performing switchboard and other front counter duties; and preparing dispatch tickets. This position exercises considerable independent judgement, while referring more complex issues to a superior who also reviews work for conformance and effectiveness.

Regular working hours are Monday to Friday from 8:30am to 4:30pm with a 35-hour workweek.

QUALIFICATIONS

• Completion of Grade 12, including or supplemented by Police related courses that may include PRIME, UCR and CPIC Query and CPIC Maintenance courses, plus sound related experience, preferably in an RCMP detachment; or an equivalent combination of training and experience.
• Sound knowledge of the procedures used in operator CPIC computer equipment, Master Name Index, and PRIME system.
• Sound knowledge of UCR and OSR code systems, and other applicable Federal and Provincial Statutes enforced by the RCMP.
• Working knowledge of the Criminal Code of Canada and other applicable statutes.
• Ability to prepare, maintain, process, and review a variety of materials to ensure requirement information is complete and accurate.
• Excellent communication and customer service skills, with sound knowledge of business English.
• Experience transcribing verbatim audio and/or video statements will be considered and asset.
• Preference will be given to candidates with an active RCMP Enhanced Reliability Security Clearance.
  • Please note, an active RCMP Security Clearance is required by the start date and the ability to maintain this clearance is a condition of employment.

WHAT WE OFFER

• CUPE Pay Grade 15, Step 1 - $31.44 per hour.
• Substantial benefits package; including extended health, dental, eye, and paramedical coverage.
• Enrolment in our Municipal Pension Plan.
• Vacation matching may be available for candidates coming from a current unionized employer.
• Professional development opportunities and participation in the City’s continuous learning, education, and development programs.
• Free gym membership.
• Free employee parking.
• An excellent opportunity to be a part of something new and help shape the future of policing in the City of Pitt Meadows!

Qualified applicants are encouraged to apply immediately, as shortlisting may be conducted during the posting period.

The City of Pitt Meadows is an equal opportunity employer and welcomes applications from all qualified individuals. We thank all applicants for their interest in this position; however, only those selected for an interview will be contacted.

We support a diverse workforce and encourage inclusion in the workplace. We welcome applications from people from all backgrounds. If you are an applicant with a disability that requires a reasonable accommodation during the recruitment process, you can contact our accessibility representative at [e-mail]. Our inclusion, diversity, equity and accessibility strategy is on our website with more information: Equity, Diversity and Inclusion | City of Pitt Meadows

Please note that employment with the City of Pitt Meadows is subject to the receipt of a satisfactory RCMP Security Clearance.