Courtesy Clerk Seasonal

Cambrian College; Stonewall; On-site; CAD 17,000 - 21,000; Part time

Job summary

Cambrian College is seeking a Courtesy Clerk Seasonal to support front-line customer service at a Liquor Mart location in Manitoba. You will greet customers, process sales at the POS, stock shelves and ensure a clean, organized store environment.

You will comply with responsible service policies and assist customers with purchases and inquiries. The role requires basic cash handling, math skills, and the ability to work in a team.

Qualifications

• Grade 12 (completed) preferred.
• Basic knowledge of cash handling, customer service, and computer skills.
• Basic mathematical skills.
• Excellent communication skills.
• Ability to work in a team environment.
• Ability to perform the essential physical requirements of the position.

Responsibilities

• Greet customers and provide assistance according to criteria.
• Process sales transactions and returns at the POS.
• Stock shelves, beer racks, cold boxes, and displays; rotate stock.
• Unload pallets and move products to shelf locations.
• Maintain store cleanliness and perform housekeeping duties.
• Answer phones and provide information to customers.
• Ensure security and compliance with policies; refuse service as needed.

Skills

Customer service

Cash handling

Teamwork

Communication

Education

Grade 12 completed

Certificate in Marketing or Sales (asset)

Tools

POS system

Job description

Reporting to the Store Manager, the Courtesy Clerk Seasonal is responsible for front-line customer service at a Liquor Mart, including processing sales transactions, handling stock, providing product information, and performing security and housekeeping duties to ensure a positive customer experience.

• Acknowledge and greet customers.
• Approach and offer assistance to customers, according to established criteria, providing a positive customer experience.
• Use Point-of-Sale and inventory computer systems to accurately and quickly complete sales transactions and returns from the public, licensees, vendors, and marketing representatives.
• Process customer payment using debit, credit card, gift cards, and cash.
• Ensure accurate and secure handling and processing of cash and credit/debit (CR/DR) slips.
• Package orders using appropriate resources.
• Provide carry-out service if/when appropriate, ensuring shopping carts are not taken out of the store.
• Provide Controlled Entry door coverage as required. Refuse entry based on procedures.
• Answer phone using established protocols.
• Unload pallets, moving products to shelf locations or designated warehouse spots using pallet trucks, stock wheelers, and tables
• Stock shelves, beer racks, cold boxes, and displays, ensuring stock is rotated, dusted, and in saleable condition.
• Refuse service to minors, intoxicated persons, and second party purchases, ensuring social responsibility and compliance with applicable legislation/law.
• Handle Manitoba Liquor & Lotteries (MBLL) assets according to policy and procedure.
• Support and comply with policies, procedures, practices and Corporate Responsibility commitments.
• Perform routine maintenance and cleaning, including maintaining clean sales floor area; tidying cashier stations and permit area; dusting and facing bottles; and keeping office, reserve stock area, and kitchen organized.
• Maintain cleanliness/sanitization of work areas and customer contact points.
• Clean up breakage and dispose as per procedure. Process as required.
• Return carts, baskets, tables, and other equipment to proper spots.
• Remove excess cardboard, boxes, garbage, etc.
• Perform other related duties as assigned.

• Grade 12 (completed) preferred.
• Basic knowledge of various methods of cash handling, customer service, and computer skills.
• Basic mathematical skills.
• Excellent communication skills.
• Ability to work in a team environment.
• Ability to perform the essential physical requirements of the position.

• A minimum of six months experience in a customer service-related industry is an asset.
• Certificate in Marketing, Sales or Business Administration is an asset.
• Bilingual (French/English) language skills is an asset.