Courtesy Clerk Seasonal

Cambrian College; Roblin; On-site; CAD 17,000 - 22,000; Part time

Job summary

Liquor Mart is seeking a Courtesy Clerk Seasonal to provide front-line customer service, process sales, and handle stock efficiently. You will greet customers, operate POS, and ensure accurate payments while maintaining clean, organized displays.

Responsibilities include stocking beer racks, assisting with carry-out, and applying safety policies. Prior experience in customer service is an asset, with Grade 12 preferred.

Qualifications

• Grade 12 completed is preferred.
• Basic knowledge of cash handling, customer service, and computer skills.
• Basic mathematical skills.
• Excellent communication skills.
• Ability to work in a team environment.
• Ability to perform the essential physical requirements.

Responsibilities

• Greet and assist customers on the floor.
• Use POS and inventory systems to complete sales and returns accurately.
• Process payments by debit, credit, gift cards or cash.
• Stock shelves and displays; rotate stock and keep areas tidy.
• Provide carry-out service and ensure safe handling of carts.
• Maintain store cleanliness and assist with breakage cleanup.
• Support security procedures and policy compliance as required.
• Perform other related duties as assigned.

Skills

Cash handling

Customer service

Computer skills

Communication skills

Teamwork

Physical requirements

Education

Grade 12 completed

Marketing certificate

Sales certificate

Business Administration certificate

French/English bilingual

Job description

Reporting to the Store Manager, the Courtesy Clerk Seasonal is responsible for front-line customer service at a Liquor Mart, including processing sales transactions, handling stock, providing product information, and performing security and housekeeping duties to ensure a positive customer experience.

• Acknowledge and greet customers.
• Approach and offer assistance to customers, according to established criteria, providing a positive customer experience.
• Use Point-of-Sale and inventory computer systems to accurately and quickly complete sales transactions and returns from the public, licensees, vendors, and marketing representatives.
• Process customer payment using debit, credit card, gift cards, and cash.
• Ensure accurate and secure handling and processing of cash and credit/debit (CR/DR) slips.
• Package orders using appropriate resources.
• Provide carry-out service if/when appropriate, ensuring shopping carts are not taken out of the store.
• Provide Controlled Entry door coverage as required. Refuse entry based on procedures.
• Answer phone using established protocols.
• Unload pallets, moving products to shelf locations or designated warehouse spots using pallet trucks, stock wheelers, and tables
• Stock shelves, beer racks, cold boxes, and displays, ensuring stock is rotated, dusted, and in saleable condition.
• Refuse service to minors, intoxicated persons, and second party purchases, ensuring social responsibility and compliance with applicable legislation/law.
• Handle Manitoba Liquor & Lotteries (MBLL) assets according to policy and procedure.
• Support and comply with policies, procedures, practices and Corporate Responsibility commitments.
• Perform routine maintenance and cleaning, including maintaining clean sales floor area; tidying cashier stations and permit area; dusting and facing bottles; and keeping office, reserve stock area, and kitchen organized.
• Maintain cleanliness/sanitization of work areas and customer contact points.
• Clean up breakage and dispose as per procedure. Process as required.
• Return carts, baskets, tables, and other equipment to proper spots.
• Remove excess cardboard, boxes, garbage, etc.
• Perform other related duties as assigned.

• Grade 12 (completed) preferred.
• Basic knowledge of various methods of cash handling, customer service, and computer skills.
• Basic mathematical skills.
• Excellent communication skills.
• Ability to work in a team environment.
• Ability to perform the essential physical requirements of the position.

• A minimum of six months experience in a customer service-related industry is an asset.
• Certificate in Marketing, Sales or Business Administration is an asset.
• Bilingual (French/English) language skills is an asset.