Courtesy Clerk Seasonal

Cambrian College; Minnedosa; Sur place; CAD 19 000 - 25 000; Temps partiel

Résumé du poste

The Courtesy Clerk Seasonal role (Liquor Mart) involves frontline customer service, processing sales, stocking, and maintaining a safe, clean store environment. You will greet customers, assist with purchases, and use POS and inventory systems for transactions, with a focus on compliance and customer satisfaction.

Ideal candidates have Grade 12, basic cash handling and computer skills, and strong communication. Physical tasks and teamwork are essential in this seasonal position.

Qualifications

• Good customer service skills and ability to work in a team.
• Basic cash handling and computer skills are required.
• Strong communication and math skills are preferred.
• Ability to perform physical tasks in a retail environment.

Responsabilités

• Acknowledge and greet customers.
• Process sales transactions using POS and inventory systems.
• Handle cash and payments securely.
• Stock shelves and maintain store cleanliness.
• Ensure compliance with age restrictions for liquor sales.
• Unload pallets and move stock to shelves or backroom.
• Assist customers with carry-out services when appropriate.
• Answer phones and follow store procedures.

Connaissances

Customer service

Cash handling

Computer skills

Mathematical skills

Communication skills

Teamwork

Physical ability

Formation

Grade 12

Outils

POS systems

Inventory software

Description du poste

Reporting to the Store Manager, the Courtesy Clerk Seasonal is responsible for front-line customer service at a Liquor Mart, including processing sales transactions, handling stock, providing product information, and performing security and housekeeping duties to ensure a positive customer experience.

• Acknowledge and greet customers.
• Approach and offer assistance to customers, according to established criteria, providing a positive customer experience.
• Use Point-of-Sale and inventory computer systems to accurately and quickly complete sales transactions and returns from the public, licensees, vendors, and marketing representatives.
• Process customer payment using debit, credit card, gift cards, and cash.
• Ensure accurate and secure handling and processing of cash and credit/debit (CR/DR) slips.
• Package orders using appropriate resources.
• Provide carry-out service if/when appropriate, ensuring shopping carts are not taken out of the store.
• Provide Controlled Entry door coverage as required. Refuse entry based on procedures.
• Answer phone using established protocols.
• Unload pallets, moving products to shelf locations or designated warehouse spots using pallet trucks, stock wheelers, and tables
• Stock shelves, beer racks, cold boxes, and displays, ensuring stock is rotated, dusted, and in saleable condition.
• Refuse service to minors, intoxicated persons, and second party purchases, ensuring social responsibility and compliance with applicable legislation/law.
• Handle Manitoba Liquor & Lotteries (MBLL) assets according to policy and procedure.
• Support and comply with policies, procedures, practices and Corporate Responsibility commitments.
• Perform routine maintenance and cleaning, including maintaining clean sales floor area; tidying cashier stations and permit area; dusting and facing bottles; and keeping office, reserve stock area, and kitchen organized.
• Maintain cleanliness/sanitization of work areas and customer contact points.
• Clean up breakage and dispose as per procedure.  Process as required.
• Return carts, baskets, tables, and other equipment to proper spots.
• Remove excess cardboard, boxes, garbage, etc.
• Perform other related duties as assigned.

• Grade 12 (completed) preferred.
• Basic knowledge of various methods of cash handling, customer service, and computer skills.
• Basic mathematical skills.
• Excellent communication skills.
• Ability to work in a team environment.
• Ability to perform the essential physical requirements of the position.

• A minimum of six months experience in a customer service-related industry is an asset.
• Certificate in Marketing, Sales or Business Administration is an asset.
• Bilingual (French/English) language skills is an asset.