Counter Sales Associate

Wolseley Inc; Victoria; Hybrid; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits

RRSP with employer matching

Paid vacation and birthday off

Annual bonus

Employee discounts

Education reimbursement

Referral programs

Job summary

Wolseley Canada is seeking a Counter Sales representative in Victoria, BC to be the first point of contact for walk‑in customers, providing product knowledge and timely responses by phone, email, or in person.

You will prepare quotes, pick orders from the warehouse, and research products to ensure availability while building strong relationships with customers and colleagues. The role offers career growth in a market‑leading distributor.

Qualifications

• Wholesale or distribution sales or customer service experience required.
• Local HVAC/Plumbing knowledge is an asset.
• Strong communication and computer skills including MS Office.

Responsibilities

• Be the first point of contact; offer prompt product knowledge and information to customers in a professional manner.
• Respond to customers in person, by phone or email.
• Prepare small order quotations on urgent contracting jobs.
• Pick customer orders from warehouse.
• Perform necessary product research in catalogues and online.
• Verify all items are available for the customer as ordered and scheduled.
• Responsible for building positive relationships with customers and associates.
• Take initiative to maintain stock of the counter area as needed.
• Offer help and assistance in the warehouse if required.

Skills

Sales experience

Customer service

Local HVAC knowledge

Tools

AS400

Microsoft Office

Job description

At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you’d like to be? Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard.

Our Counter Sales Position ensures our customers remain our highest priority. They deliver exceptional customer service and act as the first point of contact for every walk‑in customer. This is a tremendous opportunity for someone looking to grow their career in Sales.

Why You’ll Love Working Here

• Safety-focused and inclusive workplace culture
• Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting day 1
• Competitive retirement savings program including RRSP and Defined Contribution pension plan with employer matching up to 5.25%
• Day 1 Paid vacation, sick time, and paid birthday off
• Annual bonus and profit‑sharing opportunities
• Employee discounts on leading plumbing, HVAC/R, and industrial products
• Education reimbursement and ongoing career development opportunities
• Employee referral programs and recognition initiatives

What you will do

• As the first point of contact you will be required to offer prompt product knowledge and information to customers in a professional manner
• Respond to customers in a timely manner in person, by phone or email
• Prepare small order quotations on urgent contracting jobs
• Pick customer orders from warehouse
• Perform necessary product research in catalogues and online
• Verify all items are available for the customer as ordered and scheduled
• Responsible for building positive relationships with customers and associates
• Take initiative to maintain stock of the counter area as needed
• Offer help and assistance in the warehouse if required

What you will bring

• Previous technical experience in sales or customer service in wholesale or distribution required
• Local market knowledge with HVAC and Plumbing will be an asset
• General computer skills including Microsoft Office required.
• Experience with AS400 an asset.
• Must have exceptional customer service and professional communication skills

Salary Range: $50,000 + 4% PSP (based on qualifications and experience) #INDSAL

Our Commitment to You

Wolseley Canada is proud to be an equal opportunity employer, embracing diverse backgrounds and perspectives. We are committed to an inclusive, barrier‑free recruitment process with accommodation available on request for candidates participating in all stages of the recruitment and selection process.

Please note: Wolseley uses AI‑assisted tools to support applicant screening. Where a salary range is posted, the total compensation range posted for this role represents the total compensation opportunity, which may include base wage, bonuses, commissions, and/or other monetary components, if applicable. Placement in the range will be based on factors such as market conditions, internal equity, candidate experience, skills and qualifications relevant to the role. Benefits eligibility varies based on employment status and contract length. Full‑time permanent positions are eligible for the full benefits package. Fixed‑term contract positions may be eligible for health and dental benefits depending on the terms of the position. Short‑term contract positions are not eligible for company‑sponsored benefits. This position requires the result of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

Wolseley Canada is a market leader in the wholesale distribution of plumbing, heating, ventilation, air conditioning, refrigeration, waterworks, fire protection, pipes, valves and fittings and industrial products. With its head office in Burlington, Ontario, the company has approximately 2,500 employees and more than 220 locations coast to coast. Wolseley's team of sales and service specialists, an industry‑leading e‑business platform, Wolseley Express, and relationships with the best vendors and brands in the business, make Wolseley the professional's choice across the country. Wolseley's parent company, Ferguson Enterprises Inc (NYSE: FERG; LSE: FERG), is the largest value‑added distributor serving the specialized professional in the residential and non‑residential North American construction market. Headquartered in Newport News, Va., Ferguson has approximately 35,000 associates in nearly 1,800 locations.