Counter Sales Associate

Next Plumbing and Hydronics Supply; Vaughan; On-site; CAD 40,000 - 55,000; Full time

Job summary

NEXT Plumbing and Hydronics Supply is seeking a Counter Sales Associate to deliver excellent customer service and support warehouse operations. The role involves direct customer interaction, order processing, and inventory management. Ideal candidates will have over 2 years of experience in a customer-facing role and knowledge in plumbing and hydronics. Join a dynamic team that values collaboration and innovation.

Qualifications

• Over 2 years in a customer-facing role within the plumbing industry.
• Knowledgeable in plumbing and hydronics.
• Ability to handle busy counter operations.

Responsibilities

• Provide fast and friendly service at the counter and over the phone.
• Process orders and handle returns.
• Assist with warehouse tasks and inventory management.

Skills

Customer Service

Communication

Technical Explanation

Problem Solving

Inventory Management

Tools

Computer Applications

Job description

Join to apply for the Counter Sales Associate role at Next Plumbing and Hydronics Supply

Location: Vaughan (Head Office)

NEXT Supply is the new generation of supplier in wholesale Plumbing and Hydronics – setting superior standards in service, product availability, and delivery. NEXT has strategically located local warehouses across and beyond the GTA, each with full inventory and strong delivery capabilities.

Role Overview

As a Counter Sales Associate, you will provide excellent service by communicating with customers, understanding their needs, and offering effective solutions. This role combines sales responsibilities with hands-on warehouse tasks, ensuring smooth operations and customer satisfaction.

What You Will Do

1. Provide fast and friendly service at the counter, over the phone, and through email. Assess customer needs and offer assistance and solutions.
2. Process orders quickly, handle returns and the required paperwork, and source items not in stock.
3. Help with picking and packing orders, restocking items, and accurately keeping track of inventory.
4. Assist with warehouse tasks to keep the area clean and safe. Assist with loading and unloading deliveries and make deliveries when needed.
5. Work alongside team members to resolve issues related to orders, transfers, and purchase orders. Provide support and training to junior staff.

What We Require

1. Over 2 years in a customer-facing role within the industry. A clear police record is necessary for employment.
2. Knowledgeable in plumbing and hydronics, with a strong history of good customer service and building strong connections.
3. Ability to explain technical details effectively to different people. Skilled at handling busy counter operations. Proficient in computer applications.
4. Ability to work independently, take charge, and be responsible. Flexible with work hours to meet business needs.

Why Join NEXT Supply?

At NEXT, we value our employees and foster a respectful, collaborative culture emphasizing diversity, innovation, integrity, and an entrepreneurial spirit. Join our dynamic, inclusive team to enjoy your work, learn new skills, and grow professionally.

Application Process

We welcome candidates who believe in excellent service and engaging with colleagues, customers, and the community. We appreciate all applications; however, only those selected for an interview will be contacted.

We are committed to accessibility under the Accessibility for Ontarians with Disabilities Act (AODA), 2005, and the Integrated Accessibility Standards Regulation. Accommodations are available throughout the recruitment process upon request.