Counter Sales

B.A. Robinson Co.; Edmonton; Hybrid; CAD 38,000 - 45,000; Full time

Job summary

ROBINSON is seeking a Counter Sales Representative in Canada to deliver personalized service at our locations. You will inform customers about products, enter and fill orders, and assist with shipping and warehouse duties.

Ideal candidates have strong customer service experience, solid plumbing product knowledge, and excellent communication. We value initiative, teamwork, and reliable computer skills in a dynamic, family-owned environment.

Qualifications

• Strong customer service background.
• Solid understanding of plumbing products.
• Attention to detail in a fast-paced environment.
• Self-motivated and enjoys working with others.
• Excellent communication and interpersonal skills.
• Proficient with general computer programs.

Responsibilities

• Provide information to customers about products, services, pricing, promotions, and delivery.
• Enter orders into the system
• Fill customer orders promptly and accurately
• Handle customer complaints in a courteous and professional manner
• Stock shelves and maintain warehouse aisles
• Conduct stock checks for customers and other branches
• Assist in shipping and receiving as required
• General warehouse duties as required

Skills

Customer service

Product knowledge

Communication

Interpersonal skills

Computer literacy

Job description

Posted Tuesday, August 25, 2026 at 8:00 AM

We know what it means to put the customer first—our business is built upon a tradition of exceptional, individualized customer service. Our employees experience the excitement and satisfaction that comes from working for a successful, expanding company where every team member makes a difference and where initiative and hard work are valued and rewarded. We are confident that if you choose to work at ROBINSON, you will be taking your first steps towards a challenging, profitable, and satisfying career.

Our Counter Sales Representative has a direct impact on our customers by providing personal service in our locations.

What you will do:

• Provide information to customers about products, services, pricing, promotions, and delivery
• Enter orders into the system
• Fill customer orders promptly and accurately
• Handle customer complaints in a courteous and professional manner
• Stock shelves and maintain warehouse aisles
• Conduct stock checks for customers and other branches
• Assist in shipping and receiving as required
• General warehouse duties as required

About You:

• You have a strong customer service background
• You have a solid understanding of plumbing products
• You are results oriented with strong attention to detail
• You will thrive in a fast paced environment
• You are self-motivated and enjoying working with others
• You have excellent communication and interpersonal skills
• You are proficient with general computer programs

Family-owned ROBINSON is a leading Canadian distributor of plumbing, heating, electrical, and lighting products. Today, the company serves customers in the construction industry and retail home improvement markets through a network of 32 distribution warehouses and showrooms in British Columbia, Alberta, Saskatchewan, Manitoba, and Ontario. ROBINSON’s reputation as a growing company with a customer-service oriented culture continues to attract and retain top quality people and has earned itPlatinumstatus amongCanada’s Best Managed Companies.ROBINSON is committed to a diverse,inclusive,and respectful workplace. We strive to foster an environment thatvaluesourdifferences andbelieve in giving back to the communities in which we live and work.

ROBINSON will provide accommodation for candidates with disabilities throughout our interview and selection process.

Thank you to all interested candidates, only those selected for an interview will be contacted.