Counter Sales

Eccosupply; Burnaby; On-site; CAD 42,000 - 54,000; Full time

Job summary

The ECCO Group in Burnaby is seeking a friendly Counter Sales professional to handle customer inquiries, process sales orders quickly, and provide accurate product information. You will manage in-store customer interactions, coordinate back orders, maintain the sales catalogue, and present a professional image in a fast-paced environment.

Ideal candidates bring prior sales experience, strong computer skills, and the ability to work both independently and as part of a team; post-secondary

Qualifications

• Sales experience, including fireplace/AC sales, is an asset.
• Strong computer skills with data-entry and order processing.
• Excellent communication skills; high energy, enthusiastic with proven people skills and ability to work as part of a team and independently.
• Must be willing to attend educational courses to supplement existing experience for time deemed suitable by management.

Responsibilities

• Process all telephone sales calls as quickly as possible.
• Deal with customers at counter, in a professional and expedient manner.
• Phone customers when back orders are available and on brokerage items.
• Handle inquiries from branches as quickly as possible.
• Coordinate all out-of-town shipments and special instructions with shipping department.
• Maintain an up-to-date sales catalogue with pricing, specifications, etc.
• Maintain a good working relationship with co-workers, customers, suppliers and supervisors.
• Attend meetings and organizations that will assist in personal growth and enhance ECCO's image.
• Present a professional image at all times.
• Maintain counter sales area including showroom and displays in a clean and organized fashion.
• Forward sales lead to Outside Sales Representatives.
• Telephone solicitation to develop new customers when time permits.
• Participate in yearly inventory count.
• Other duties as deemed necessary by management.

Skills

Customer service

Communication skills

Multitasking

Team player

Willingness to attend courses

Education

Post-secondary education

Job description

The ECCO Group™, has been a trusted provider of high-quality HVAC prefabricated sheet metal products since 1960. Our culture emphasizes leadership development, continuous improvement, and a people-oriented environment dedicated to attracting and retaining talented professionals.

Position summary

The Counter Sales will deal with all customers in a friendly and professional manner and process all sales inquiries and sales orders quickly and expediently. The Counter Sales will perform all duties in a timely and orderly fashion to the best of their abilities and with the utmost due care, integrity and professionalism.

Key responsibilities

• Process all telephone sales calls as quickly as possible
• Deal with customers at counter, in a professional and expedient manner
• Phone customers when back orders are available and also on brokerage items
• Handle all inquires from branches as quickly as possible
• Co-ordinate all out of town shipments and special instructions orders with shipping department
• Maintain an up to date sales catalogue with pricing, specifications, etc.
• Maintain a good working relationship with co-workers, customers, suppliers and supervisors
• Attend various meetings and organizations that will assist in your personal growth and enhance the image of ECCO
• Present a professional image at all times
• Maintain counter sales area including showroom and displays in a clean and organized fashion
• Forward sales lead to Outside Sales Representatives
• Telephone solicitation (when time permits) to develop new customers
• Participate in yearly inventory count
• Other duties as deemed necessary by management

Qualifications

• Post-Secondary Education is an asset
• Previous Sales experience, including fireplace/ AC sales experience is an asset
• Strong computer skills, with the ability to multi-task data-entry and order processing efficiently
• Ability to adapt/response to different types of personalities
• Excellent communication skills; high energy, enthusiastic with proven people skills and ability to work as part of a team and independently
• Must be willing to attend educational courses to supplement their existing professional experience for a period of time deemed suitable by management

Why Join ECCO

For more than 60 years, ECCO has been committed to excellence in manufacturing, distribution, and customer service. We invest in our people through training, development, and long‑term career pathways. Our organization promotes teamwork, professionalism, and integrity, creating an environment where employees can succeed and take pride in their work. ECCO offers competitive compensation, strong leadership, and the opportunity to be part of a respected industry organization.

Learn more about ECCO at Welcome to the Ecco Group

We offer comprehensive and competitive benefits package designed to support our employees’ well-being, growth, and long‑term success

Due to the volume of applications received, only candidates whose qualifications closely match the requirements of this role will be contacted

Beware of Recruitment Scams

Fraudulent individuals may attempt to impersonate ECCO or post unauthorized job ads. ECCO does not conduct interviews through unsecured platforms, does not ask for financial information, and does not require any form of payment from applicants. To ensure you are engaging with our legitimate hiring team, apply only through ECCO’s official channels.

ECCO is committed to building a diverse workforce and an inclusive culture. We welcome applicants from all backgrounds and ensure equal opportunity in all aspects of employment. Discrimination or harassment of any kind is not tolerated, and all employment decisions are made based on merit, qualifications, and organizational needs.

Privacy Disclaimer

Personal information collected during the hiring process is used only for recruitment purposes and is kept confidential. ECCO does not share applicant information with third parties except where required by law.

** Offers of employment may be contingent upon the successful completion of a background check **