Counter Clerk

Vast auto Distribution; Oakville; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Dynamic team

40-hour work week

Group insurance & RRSP after probation

Job summary

Vast Auto Distribution in Oakville, Ontario, is seeking a Counter Clerk to provide exceptional service by identifying and selling automotive parts to retail and professional customers. You will handle transactions, advise on parts, and support inventory and merchandising in a dynamic store environment.

The role requires a High School Diploma and at least 1 year of automotive parts or retail experience. Some delivery duties may be required and a valid driver’s license is preferred.

Qualifications

• High School Diploma or equivalent.
• At least 1 year experience in automotive parts, customer service or retail.
• Automotive or technical training is preferred.
• ASE Certification or familiarity with cataloging systems (Weatherly Index) is preferred.
• Proficient with POS and inventory systems.
• Valid driver's license for occasional delivery duties.

Responsibilities

• Greet customers promptly at the counter or by phone.
• Identify parts based on vehicle specs (make, model, year).
• Advise on parts use and related items; recommend related or premium items.
• Process cash, credit, checks, returns, and exchanges per policy.
• Manage cash drawer and POS transactions accurately.
• Maintain product knowledge and catalog updates.
• Assist with freight receipt, stocking, merchandising, and fronting.
• Operate store equipment following training.
• Deliver parts when needed and if eligible for driving requirements.
• Perform store services (install wipers, test batteries, scan codes).
• Support inventory counts and stock adjustments.
• Address customer concerns professionally.
• Uphold safety and company protocols.

Skills

Customer service

Automotive parts knowledge

Computer literacy

Ability to lift 50 lbs

Education

High School Diploma

Tools

POS systems

Inventory management systems

Weatherly Index

Job description

About us:

Vast-Auto Distribution, a subsidiary of O’Reilly Automotive Inc., is a leader in auto parts distribution and retail across Eastern Canada. It is part of O’Reilly Auto Parts that operates more than 6,000 stores, with more than 92,000 team members across the USA, Mexico, Puerto Rico, and Canada under the Parts City Auto Parts and O’Reilly Auto Parts banners.

FUNCTIONAL SUMMARY:

The Counter Clerk is responsible for providing exceptional service to both retail and professional installer customers by accurately identifying, locating, and selling automotive parts and accessories. The role involves a combination of customer-facing service, inventory handling, and technical support, contributing to the operational success of the store.

MAIN DUTIES:

• Greet customers promptly, courteously, and professionally at the counter or over the phone.
• Identify automotive parts based on vehicle specifications (make, model, year).
• Advise customers on appropriate parts, use, and care; recommend related or premium items.
• Process transactions including cash, credit, check, returns, and exchanges in accordance with company policies.
• Accurately manage the cash drawer and POS transactions.
• Maintain product knowledge and stay updated on catalog changes and industry trends.
• Assist with freight receipt, shelf stocking, merchandising, fronting/facing, and cleaning.
• Operate store equipment (e.g., brake lathe, battery charger, diagnostic tools) following training and policies.
• Deliver parts occasionally when needed and if eligible under company driving requirements.
• Perform various store services (install wipers, test batteries, scan codes, etc.), as permitted.
• Complete training modules required for role effectiveness.
• Support inventory cycle counts and monthly stock adjustments.
• Address and resolve customer concerns in a professional and positive manner.
• Uphold safety, wellness, and company protocols.

Requirements:

• Required:
  • High School Diploma or equivalent.
  • Minimum 1 years’ experience in automotive parts, customer service, or retail environment.
• Preferred:
  • Automotive or technical training.
  • ASE Certification or familiarity with cataloging systems (e.g., Weatherly Index).
• Excellent customer service skills.
• Proficient computer skills with POS and inventory management systems.
• Knowledge of automotive systems, parts, and components.
• Ability to lift up to 50 pounds and work on your feet for extended periods.
• Valid driver’s license (for occasional delivery duties, if required).

What we offer:

• Permanent position.
• Dynamic work team.
• 40-hour work week can vary from Monday to Sunday. (May require weekend or evening shifts, depending on store hours.)
• Competitive salary.
• Group insurance & retirement plan (RRSP) after the probation period.

What Sets Us Apart

Grow and succeed in a value-driven workplace that supports your professional development, all within the stability of a Fortune 300 organization.

• Exposure to best practices and tools across a large North American organization, opening doors to diverse career pathways.
• Career growth opportunities through our Promote from Within philosophy.
• Competitive benefits package, including Medical, Dental, Life and Long-Term Disability Insurance, RRSP, and additional employee benefits.
• Commitment to inclusion: We are dedicated to building a diverse and inclusive workplace. We value different perspectives and encourage applications from all qualified individuals.

OUR COMMITMENT TO OUR CUSTOMERS AND OUR TEAM MEMBERS:

We are ENTHUSIASTIC, HARDWORKING PROFESSIONALS, who are DEDICATED to TEAMWORK, SAFETY/WELLNESS, and EXCELLENT CUSTOMER SERVICE. We practice EXPENSE CONTROL while setting an example of RESPECT, HONESTY, and a WIN-WIN ATTITUDE in everything we do.

Note: Vast Auto Distribution doesn’t use AI for job screening purposes