Counter clerk

Vast Auto Distribution; Montreal (administrative region); Vor Ort; CAD 48.000 - 60.000; Vollzeit

Benefits dieser Stelle

Permanent position

Dynamic work team

40-hour work week varies (weekends/eve

Competitive salary

RRSP after probation

Zusammenfassung

Vast Auto Distribution in Montreal is seeking a Counter Clerk to deliver outstanding service to retail and professional customers. You will identify automotive parts, advise on usage, process transactions, and support inventory tasks at the counter.

Ideal candidates have at least 1 year in auto parts or retail, basic technical training, and comfort with POS and inventory systems. This role offers a permanent full-time position with benefits.

Qualifikationen

• Minimum 1 year in automotive parts, customer service or retail.
• Automotive or technical training preferred.
• ASE certification or familiarity with cataloging systems.
• Proficient computer skills with POS and inventory systems.

Aufgaben

• Greet customers promptly and professionally at the counter or by phone.
• Identify automotive parts based on vehicle specifications (make, model, year).
• Advise on appropriate parts and related items to upsell.
• Process transactions and returns following company policies.
• Maintain accurate cash drawer and POS accuracy.
• Assist with inventory tasks including stocking and cycle counts.
• Operate store equipment per training and policies.
• Deliver parts occasionally when required and allowed.
• Complete required training modules for role effectiveness.
• Address customer concerns professionally and uphold safety protocols.

Kenntnisse

Customer service

Sales

Communication

Ausbildung

High School Diploma or equivalent

ASE Certification

Tools

Weatherly Index

POS systems

Inventory management systems

Jobbeschreibung

FUNCTIONAL SUMMARY:

The Counter CLerk is responsible for providing exceptional service to both retail and professional installer customers by accurately identifying, locating, and selling automotive parts and accessories. The role involves a combination of customer-facing service, inventory handling, and technical support, contributing to the operational success of the store.

MAIN DUTIES:

• Greet customers promptly, courteously, and professionally at the counter or over the phone.
• Identify automotive parts based on vehicle specifications (make, model, year).
• Advise customers on appropriate parts, use, and care; recommend related or premium items.
• Process transactions including cash, credit, check, returns, and exchanges in accordance with company policies.
• Accurately manage the cash drawer and POS transactions.
• Maintain product knowledge and stay updated on catalog changes and industry trends.
• Assist with freight receipt, shelf stocking, merchandising, fronting/facing, and cleaning.
• Operate store equipment (e.g., brake lathe, battery charger, diagnostic tools) following training and policies.
• Deliver parts occasionally when needed and if eligible under company driving requirements.
• Perform various store services (install wipers, test batteries, scan codes, etc.), as permitted.
• Complete training modules required for role effectiveness.
• Support inventory cycle counts and monthly stock adjustments.
• Address and resolve customer concerns in a professional and positive manner.
• Uphold safety, wellness, and company protocols.

Requirements:

• High School Diploma or equivalent.
• Minimum 1 years’ experience in automotive parts, customer service, or retail environment.
• Automotive or technical training.
• ASE Certification or familiarity with cataloging systems (e.g., Weatherly Index).
• Excellent customer service skills.
• Proficient computer skills with POS and inventory management systems.
• Knowledge of automotive systems, parts, and components.
• Ability to lift up to 50 pounds and work on your feet for extended periods.
• Valid driver’s license (for occasional delivery duties, if required).

What we offer:

• Permanent position.
• Dynamic work team.
• 40-hour work week can vary from Monday to Sunday. (May require weekend or evening shifts, depending on store hours.)
• Competitive salary.
• Group insurance & retirement plan (RRSP) after the probation period.