Counter Clerk

Vast-Auto Distribution; Burlington; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Permanent position

Group insurance & RRSP

Competitive salary

Job summary

Vast-Auto Distribution seeks a Counter Clerk to provide outstanding service at the counter, identify parts by vehicle specs, and assist customers with purchases. You will handle POS transactions, advise on parts usage, and help maintain stock and merchandising in a fast-paced auto parts store.

The role emphasizes accurate cash handling, supplier knowledge, and professional customer interactions, with occasional local delivery and safety compliance.

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year experience in automotive parts, customer service, or retail.

Responsibilities

• Greet customers promptly, courteously at counter or by phone.
• Identify automotive parts based on vehicle specifications (make, model, year).
• Advise customers on appropriate parts, usage, and care; suggest related or premium items.
• Process transactions including cash, credit, checks, returns, and exchanges per policy.

Skills

Customer service

Retail experience

Cash handling

Communication

Education

High School Diploma or equivalent

ASE Certification

Tools

Weatherly Index

POS system

Job description

FUNCTIONAL SUMMARY:

The Counter Clerk is responsible for providing exceptional service to both retail and professional installer customers by accurately identifying, locating, and selling automotive parts and accessories. The role involves a combination of customer-facing service, inventory handling, and technical support, contributing to the operational success of the store.

MAIN DUTIES:

• Greet customers promptly, courteously, and professionally at the counter or over the phone.
• Identify automotive parts based on vehicle specifications (make, model, year).
• Advise customers on appropriate parts, use, and care; recommend related or premium items.
• Process transactions including cash, credit, check, returns, and exchanges in accordance with company policies.
• Accurately manage the cash drawer and POS transactions.
• Maintain product knowledge and stay updated on catalog changes and industry trends.
• Assist with freight receipt, shelf stocking, merchandising, fronting/facing, and cleaning.
• Operate store equipment (e.g., brake lathe, battery charger, diagnostic tools) following training and policies.
• Deliver parts occasionally when needed and if eligible under company driving requirements.
• Perform various store services (install wipers, test batteries, scan codes, etc.), as permitted.
• Complete training modules required for role effectiveness.
• Support inventory cycle counts and monthly stock adjustments.
• Address and resolve customer concerns in a professional and positive manner.
• Uphold safety, wellness, and company protocols.

Requirements:

• Required:
  • High School Diploma or equivalent.
  • Minimum 1 years’ experience in automotive parts, customer service, or retail environment.

• Preferred:
  • Automotive or technical training.
  • ASE Certification or familiarity with cataloging systems (e.g., Weatherly Index).
• Excellent customer service skills.
• Proficient computer skills with POS and inventory management systems.
• Knowledge of automotive systems, parts, and components.
• Ability to lift up to 50 pounds and work on your feet for extended periods.
• Valid driver’s license (for occasional delivery duties, if required).

What we offer:

• Permanent position.
• Dynamic work team.
• 40-hour work week can vary from Monday to Sunday. (May require weekend or evening shifts, depending on store hours.)
• Competitive salary.
• Group insurance & retirement plan (RRSP) after the probation period.