Counter clerk

Vast-Auto Distribution; Dartmouth; On-site; CAD 28,000 - 38,000; Full time

Benefits offered by this job

Permanent position

Dynamic work team

40-hour work week; may require weekend

Competitive salary

Group insurance & retirement plan (RR$

Job summary

Clear Destination Inc. is seeking a Counter Clerk to provide exceptional service, identify automotive parts, and assist customers at the counter.

This permanent, full-time role requires a high school diploma, at least one year in automotive parts or retail, and the ability to lift up to 50 pounds; training on POS and inventory systems will be provided.

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year of experience in automotive parts, customer service, or retail.
• Excellent customer service skills.
• Proficient computer skills with POS and inventory management systems.
• Knowledge of automotive systems, parts, and components.

Responsibilities

• Greet customers courteously at the counter or over the phone.
• Identify automotive parts based on vehicle specifications (make, model, year).
• Advise customers on appropriate parts, use, and care; recommend related or premium items.
• Process transactions including cash, credit, checks, returns, and exchanges per company policies.
• Accurately manage the cash drawer and POS transactions.
• Maintain product knowledge and stay updated on catalog changes and industry trends.
• Assist with freight receipt, shelf stocking, merchandising, fronting/facing, and cleaning.
• Operate store equipment per training and policies.
• Deliver parts occasionally when needed and if eligible under driving requirements.
• Perform store services (install wipers, test batteries, scan codes).
• Complete training modules required for role effectiveness.
• Support inventory cycle counts and monthly stock adjustments.
• Address and resolve customer concerns professionally.
• Uphold safety, wellness, and company protocols.

Skills

Customer service

POS & inventory systems

Automotive knowledge

Communication skills

Problem solving

Education

High School Diploma or equivalent

Tools

Weatherly Index

Job description

FUNCTIONAL SUMMARY:

The Counter CLerk is responsible for providing exceptional service to both retail and professional installer customers by accurately identifying, locating, and selling automotive parts and accessories. The role involves a combination of customer-facing service, inventory handling, and technical support, contributing to the operational success of the store.

MAIN DUTIES:

• Greet customers promptly, courteously, and professionally at the counter or over the phone.
• Identify automotive parts based on vehicle specifications (make, model, year).
• Advise customers on appropriate parts, use, and care; recommend related or premium items.
• Process transactions including cash, credit, check, returns, and exchanges in accordance with company policies.
• Accurately manage the cash drawer and POS transactions.
• Maintain product knowledge and stay updated on catalog changes and industry trends.
• Assist with freight receipt, shelf stocking, merchandising, fronting/facing, and cleaning.
• Operate store equipment (e.g., brake lathe, battery charger, diagnostic tools) following training and policies.
• Deliver parts occasionally when needed and if eligible under company driving requirements.
• Perform various store services (install wipers, test batteries, scan codes, etc.), as permitted.
• Complete training modules required for role effectiveness.
• Support inventory cycle counts and monthly stock adjustments.
• Address and resolve customer concerns in a professional and positive manner.
• Uphold safety, wellness, and company protocols.

Requirements:

• Required:
  • High School Diploma or equivalent.
  • Minimum 1 years’ experience in automotive parts, customer service, or retail environment.

• Preferred:
  • Automotive or technical training.
  • ASE Certification or familiarity with cataloging systems (e.g., Weatherly Index).
• Excellent customer service skills.
• Proficient computer skills with POS and inventory management systems.
• Knowledge of automotive systems, parts, and components.
• Ability to lift up to 50 pounds and work on your feet for extended periods.
• Valid driver’s license (for occasional delivery duties, if required).

What we offer:

• Permanent position.
• Dynamic work team.
• 40-hour work week can vary from Monday to Sunday. (May require weekend or evening shifts, depending on store hours.)
• Competitive salary.
• Group insurance & retirement plan (RRSP) after the probation period.