Counter Clerk

Vast Auto Distribution; Sault Ste. Marie; On-site; CAD 34,000 - 42,000; Full time

Benefits offered by this job

Permanent position

Dynamic work team

40-hour work week (may vary)

Weekend/evening shifts may be required

Competitive salary

Group insurance & RRSP after probation

Job summary

Vast Auto Distribution in Canada is seeking a Counter Clerk to provide exceptional service, identify parts by vehicle specs, and process transactions at the counter. You will advise customers, handle deliveries when required, and support inventory and merchandising in a dynamic automotive store.

The role requires at least 1 year in automotive parts or retail, a high school diploma, and familiarity with cataloging systems; ASE certification is a plus. Weekend/evening shifts may be required.

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year experience in automotive parts, customer service, or retail.
• Automotive or technical training.
• ASE Certification or familiarity with Weatherly Index.
• Proficient with POS and inventory management systems.
• Valid driver’s license for occasional delivery duties.

Responsibilities

• Greet customers promptly and professionally at the counter or over the phone.
• Identify automotive parts based on vehicle make, model, and year.
• Advise on parts usage and care; recommend related items.
• Process cash, credit, check, returns, and exchanges per policy.
• Maintain cash drawer and POS accuracy.
• Stay updated on catalog changes and industry trends.
• Assist with freight, stocking, merchandising, and cleaning.
• Operate store equipment following training and policies.
• Deliver parts occasionally if required.
• Perform store services (install wipers, test batteries, scan codes).
• Complete required training modules and participate in cycle counts.
• Address customer concerns professionally and adhere to safety policies.

Skills

Customer service

Communication

Sales advice

Education

High School Diploma

Automotive or technical training

ASE Certification

Tools

Weatherly Index

POS system

Inventory management systems

Job description

FUNCTIONAL SUMMARY:

The Counter CLerk is responsible for providing exceptional service to both retail and professional installer customers by accurately identifying, locating, and selling automotive parts and accessories. The role involves a combination of customer-facing service, inventory handling, and technical support, contributing to the operational success of the store.

MAIN DUTIES:

• Greet customers promptly, courteously, and professionally at the counter or over the phone.
• Identify automotive parts based on vehicle specifications (make, model, year).
• Advise customers on appropriate parts, use, and care; recommend related or premium items.
• Process transactions including cash, credit, check, returns, and exchanges in accordance with company policies.
• Accurately manage the cash drawer and POS transactions.
• Maintain product knowledge and stay updated on catalog changes and industry trends.
• Assist with freight receipt, shelf stocking, merchandising, fronting/facing, and cleaning.
• Operate store equipment (e.g., brake lathe, battery charger, diagnostic tools) following training and policies.
• Deliver parts occasionally when needed and if eligible under company driving requirements.
• Perform various store services (install wipers, test batteries, scan codes, etc.), as permitted.
• Complete training modules required for role effectiveness.
• Support inventory cycle counts and monthly stock adjustments.
• Address and resolve customer concerns in a professional and positive manner.
• Uphold safety, wellness, and company protocols.

Requirements:

• High School Diploma or equivalent.
• Minimum 1 years’ experience in automotive parts, customer service, or retail environment.
• Automotive or technical training.
• ASE Certification or familiarity with cataloging systems (e.g., Weatherly Index).
• Excellent customer service skills.
• Proficient computer skills with POS and inventory management systems.
• Knowledge of automotive systems, parts, and components.
• Ability to lift up to 50 pounds and work on your feet for extended periods.
• Valid driver’s license (for occasional delivery duties, if required).

What we offer:

• Permanent position.
• Dynamic work team.
• 40-hour work week can vary from Monday to Sunday. (May require weekend or evening shifts, depending on store hours.)
• Competitive salary.
• Group insurance & retirement plan (RRSP) after the probation period.