Corporate Services Representative

Dye & Durham Corporation; Vancouver; Hybrid; CAD 50,000 - 60,000; Full time

Benefits offered by this job

Healthcare

Pension

Wellness programs

Volunteer days

Job summary

Dye & Durham in Vancouver, BC is seeking a Corporate Services Representative to support efficient delivery of corporate, secured lending, and due diligence services. You will coordinate searches and registrations across jurisdictions, manage orders from intake through completion, and respond to client inquiries to ensure timely service.

The role requires attention to detail, strong client service, and the ability to meet SLAs while coordinating with registries and third-party agents.

Qualifications

• Excellent client service oriented with clear communication.
• Strong attention to detail and accurate record-keeping.
• Organized with ability to manage multiple priorities and deadlines.
• Proactive, accountable, and able to work independently and in a team.
• Experience with registries, corporate services, or related client service environment is an asset.
• Familiarity with NUANS, PPSA, and eCORE is an asset.

Responsibilities

• Process and coordinate searches and registrations across jurisdictions.
• Review orders and documents for accuracy and deadlines.
• Manage orders from initiation to completion meeting SLAs.
• Communicate with clients to obtain missing information and provide status updates.
• Respond to inquiries and escalate complex matters as needed.
• Coordinate quotations and fulfillment with registries and agents.
• Prepare invoices and maintain order records.
• Use internal ticketing systems to document actions and status.
• Maintain knowledge of services, registries, and service standards.
• Identify opportunities to promote Dye & Durham products including eCORE.
• Contribute to process improvements and documentation.
• Collaborate with team, provide coverage, and participate in training.
• Demonstrate Dye & Durham core values in all interactions.
• Prepare courier packages and perform related administrative duties.

Skills

Client service

Attention to detail

Time management

Communication

Problem solving

Adaptability

Team player

Tools

Microsoft Office

Job description

The Corporate Services Representative supports the efficient delivery of corporate, secured lending, and due diligence services within the Operations team. This role coordinates searches and registrations across multiple jurisdictions and registry systems, including corporate registries, NUANS, and Personal Property Registry (PPR) platforms. The incumbent manages orders from intake through completion, responds to client and internal inquiries, and works with registries and third-party agents to ensure accurate and timely service delivery in accordance with established service level agreements (SLAs) and client deadlines.

Key Responsibilities

• Process and coordinate corporate, secured lending, and due diligence searches and registrations across applicable jurisdictions and registries.
• Review work orders, client instructions, and supporting documentation to ensure accuracy, completeness, and compliance with client requirements and deadlines.
• Manage orders from initiation through completion while meeting established SLAs and proactively identifying risks to delivery timelines.
• Communicate professionally with clients to obtain missing information, clarify instructions, resolve discrepancies, and provide status updates.
• Respond to client and internal support inquiries, resolving first-level order and platform issues and escalating complex matters when required.
• Coordinate service quotations and order fulfillment activities with registries and third-party agents, ensuring timely and accurate results.
• Prepare invoices and maintain complete and accurate order records in accordance with departmental procedures.
• Utilize internal ticketing systems to document correspondence, actions taken, and order status updates.
• Maintain knowledge of company services, fulfillment processes, registry requirements, and service standards.
• Identify opportunities to promote relevant Dye & Durham products and services, including eCORE™.
• Contribute to process improvements, procedural documentation, and departmental initiatives that enhance operational efficiency and service quality.
• Collaborate effectively with team members, provide coverage support as needed, and participate in training and professional development opportunities.
• Demonstrate Dye & Durham’s core values in all interactions with clients, colleagues, agents, and external stakeholders.
• Prepare courier packages, process mailings, and perform related administrative duties as required.

Skills, Knowledge and Expertise

• Strong client service orientation with the ability to communicate clearly, accurately, and professionally both verbally and in writing.
• Excellent attention to detail and ability to identify discrepancies, interpret instructions, and maintain accurate records.
• Strong organizational and time management skills with the ability to manage multiple priorities and deadlines.
• Proactive and self-motivated, demonstrating accountability and ownership of assigned responsibilities.
• Strong problem-solving and critical-thinking abilities, including sound judgment and resourcefulness.
• Adaptable and eager to learn new systems, services, processes, and technologies.
• Collaborative team player with a willingness to support colleagues and communicate workload constraints effectively.
• Comfortable using digital platforms, ticketing systems, and standard office software.
• Strong technical aptitude and proficiency with Microsoft Office applications.
• Experience in corporate services, registry searches and registrations, legal administration, or a related client service environment is considered an asset.
• Familiarity with corporate registries, NUANS, PPSA searches and registrations, and eCORE™ is considered an asset.
• Ability to quickly learn and adapt to new systems, tools, and emerging technologies.
• Understanding of service standards, operational procedures, and client-focused service delivery principles.

Benefits

At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.

In line with the amended Employment Standards Act 2000, the salary range for this role is up to: $50K - $60K, dependent on assessment of skills during the interview process.