Coordonnateur des Opérations / Operations Coordinator

SharkNinja; Montreal; Hybrid; CAD 50,000 - 65,000; Full time

Job summary

A leading company in product design seeks an Operations Coordinator in Montreal. This role involves managing order processes, customer service, and logistics. Ideal candidates are detail-oriented, autonomous, and possess strong communication skills in both French and English. Join a vibrant team dedicated to innovation and excellence.

Benefits

Competitive benefits

Growth opportunities

Qualifications

• At least 2 years in customer service or account management.
• Experience with major retailers in a B2B environment.

Responsibilities

• Processing orders to distribution centers.
• Managing logistics via EDI or retailer portals.
• Collaborating with sales and finance teams on chargebacks.

Skills

Attention to detail

Problem-solving

Analytical skills

Communication

Education

University degree in Commerce

Tools

Excel

Job description

Join to apply for the Coordonnateur des Opérations / Operations Coordinator role at SharkNinja

About Us
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted brands, Shark and Ninja, the company has a proven track record of disruptive innovation and market growth. Headquartered in Needham, Massachusetts, with over 3,300 employees, its products are sold worldwide.

Position Title: Coordonnateur des Opérations
Location: Montréal (hybride)

Overview
The Operations Coordinator will assist in managing SharkNinja’s order process, customer service, and administrative tasks. The role focuses on accurate order processing, collaboration with Finance and Sales, and ensuring excellent customer service. Responsibilities include processing orders, verifying stock, managing logistics, resolving issues, and supporting continuous improvement initiatives.

Key Responsibilities

• Processing orders to distribution centers
• Checking stock availability
• Managing logistics via EDI or retailer portals
• Monitoring order statuses and resolving issues
• Collaborating with sales and finance teams on chargebacks and disputes

Required Attributes & Skills

• Attention to detail and accuracy
• Autonomous work capability
• Intermediate Excel skills
• Problem-solving and analytical skills
• Ability to work under pressure and multitask
• Strong communication skills in French and English

Education & Experience

• University degree, preferably in Commerce
• At least 2 years in customer service or account management
• Experience with major retailers in a B2B environment

Additional Requirements

• Flexible working hours for global meetings

Our Culture & Values
SharkNinja fosters an inclusive, innovative environment, emphasizing diversity, continuous improvement, and teamwork. We offer competitive benefits, growth opportunities, and a vibrant community dedicated to disrupting markets and delivering exceptional products.