COORDINATOR TRAINING & DEVELOPMENT

City of Toronto; Toronto; Hybrid; CAD 89,000 - 133,000; Full time

Job summary

City of Toronto seeks a seasoned Training and Development Analyst to coordinate the division's training strategy and resources. You will lead development and implementation of learning initiatives, ensuring alignment with corporate policies and staff development goals.

The role requires strong assessment, budgeting, and leadership skills to drive organizational effectiveness and service excellence across multiple teams within Children’s Services.

Qualifications

• Post-secondary education in Human Resources, Business, Education, or Adult Learning.
• Experience in identifying training gaps, planning, designing, delivering and organizing courses.
• Knowledge of adult education principles, training evaluation, and data-driven results.

Responsibilities

• Develops and implements detailed plans; recommends policies for program requirements.
• Designs and manages learning initiatives; aligns with policies and legislation.
• Administers assigned budget; ensures expenditures stay within approved limits.
• Identifies needs assessments; makes recommendations for performance improvements.
• Supervises project teams; recruits, plans timelines, and ensures high-quality output.

Skills

Training needs assessment

Budget management

Project coordination

Staff development planning

Education

Post-secondary education in Human Resources, Business, Education, or Adult Learning

CTDP designation strong asset

Tools

Captivate

ELI LMS

Microsoft Office

Job description

Division & Section: Children's Services, ChildSvcs Strategic, Business & Fin Svcs

• Work Location: METRO HALL, 55 John St. Toronto, ON


• Job Type & Duration:3 Temporary Full-Time (12 month) Vacancies

Salary Range:$89,337.00 – $132,880.00

• Shift Information: Monday to Friday, 35 hours per week


• Affiliation: Non-Union


• Number of Positions Open: 3


• Posting Period: 06-Oct-2026 to 21-Oct-2026

JOB SUMMARY:

To coordinate the development and implementation of the Division’s comprehensive training and development strategies. To ensure the appropriate fiscal, human and physical resources are in place to effect staff development and training delivery support.

MAJOR RESPONSIBILITIES:

• Develop and implements detailed plans and recommends policies/procedures regarding program specific requirements.


• Conducts research, designs, develops and manages learning initiatives to ensure that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.


• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.


• Identifies, develops and conducts training needs assessments using assessment methodologies. Makes strategic recommendations to ensure training and development contributes to performance excellence and organizational development.


• Supervises project teams that initiate, develop and implement policies/programs and City wide initiatives. Recruits the project team and develops project plan/timelines; ensures effective teamwork, communication, high standards of work quality and organizational performance.


• Leads, coordinates and participates on multidisciplinary project teams, maintains professional relationships with other organizations and divisions. Represents the division in meetings and initiatives with other divisions, service providers, and other orders of government.


• Participates as a member of the management team in leading the division through strategic training and development initiatives that promote a higher level of organizational effectiveness and establishes an ongoing training path for future years.


• Prepares reports for managers and the director, making recommendations or changes in operational processes, includes appropriate staffing levels and resource allocation.


• Deals with confidential and sensitive information regarding operations, assets and resources, proposed or new management initiatives, strategies or programs, and investigation of a confidential nature.


• Ensure high-quality customer service through improvement strategies including communications, training, public education, technological improvements and best practices.


• Makes recommendation to Divisional Senior Management regarding training and development and participates in the implementation of related policies.


• Develops and ensures appropriate information and communication strategies and/or dissemination briefing to Senior management.


• Develops training plans and other planning processes to ensure operational effectiveness based on the thorough understanding of divisional business cycles and processes.


• Develops and implements a divisional staff training plan that includes the development of skills profiles for all positions, identification of skill gaps, and the development and evaluation of training plans that contribute to organizational development.


• Ensures legislative, policy, and procedural changes are integrated with the overall training and staffing plans and programs.


• Coordinates the development and delivery of training based on corporation strategic direction and divisional priorities, service standards and objectives; develops comprehensive reports related to the design, implementation, delivery of training.


• Research, evaluate and identify potential training providers.


• Coordinate, implement, and facilitate internal and external training programs that contribute to performance excellence and organizational development.


• Designs the development of computerized tracking processes to monitor course attendance, course completion, and report to the management team on achievement of targets.


• Develops and coordinates the evaluation of training programs to monitor and improve quality and effectiveness.


• Deliver, implement, facilitate and evaluate training and development programs with the use of divisional and packaged software.


• Coordinates the collection and conducts analysis of evaluation data and needs assessment data.


• Identifies, develops and implements communication and promotional strategies and material to support divisional initiatives and staff training and development.


• Coordinates the development and distribution of documentation and maintain training information on the website.

KEY QUALIFICATIONS:

• Post-secondary education in Human Resources, Business, Education, Adult Learning or an equivalent combination of education and experience.


• Considerable experience in the use of assessment methodologies to identify training gaps, planning, designing, developing, delivering and organizing training courses and programs.


• Considerable experience in adult education principles, practices, training and evaluation methodologies.


• Considerable experience in evaluating training effectiveness using data, metrics or tracking systems.


• Considerable experience in designing Captivate content and deploy it through systems like ELI or other LMS platforms.


• Completion of, or progress toward, the CTDP (Certified Training and Development Professional) designation will be considered as a strong asset.


• Ability to facilitate and present to small and large groups.


• Comprehensive knowledge of the childcare sector and relevant legislation, corporate policies and Divisional philosophies


• Ability to integrate legislative, policy, and procedural changes into training and staffing plans.


• Proficiency in computer software (e.g. Microsoft Office) to produce a variety of reports and presentations and to develop computerized tracking processes to monitor course attendance.


• Excellent interpersonal skills to deal effectively with staff, all levels of management, community stakeholders and internal/external service providers.


• Excellent negotiation and conflict management skills in order constructively resolve conflicts.


• Ability to develop information and communication strategies and prepare briefings for senior leadership.


• Knowledge of applicable collective agreements and legislation in the areas of Employment, Occupational Health and Safety, Labour Relations and Human Rights.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity .