Coordinator/Specialist, Disability & Risk Management

Algoma Central Corporation; St. Catharines; Hybrid; CAD 65,000 - 90,000; Full time

Job summary

Algoma Central Corporation is seeking a Coordinator/Specialist in Disability & Risk Management in St. Catharines, Ontario. The role handles occupational and non-occupational claims, ensuring documentation and compliance, with a focus on early return to work and incident data analytics.

The position, full-time/permanent, offers responsibilities across claim evaluation, reporting and liaison with stakeholders, as part of a team committed to safety and disability management best practices.

Qualifications

• Post-secondary education in HR or Disability Management.
• Minimum 2 years of relevant experience.
• Knowledge of disability legislation and regulations, including Duty to Accommodate and Workers Compensation Act.
• Proficient with Microsoft Office, including Excel.
• Strong communication, organization and prioritization skills.

Responsibilities

• Manages all facets of claim evaluation and interview of witnesses.
• Handles assigned non-salaried employee illness claims.
• Ensures documentation, witness statements and medical records are available.
• Monitors recovery progress to support return to work.
• Participates in industry committees for injury prevention and claims handling.
• Collects data and maintains injury databases and reports.
• Handles reporting to regulatory bodies and WSIB as required.
• Inputs claims and assists with appeals and correspondence.
• Maintains communication with departments about claim status.
• Prepares invoices and assists with expenses.
• Generates statistical reports and maintains injury databases.

Skills

Effective communication

Independent work

Organization & planning

Disability management knowledge

Problem solving

Team collaboration

Attention to detail

Diplomacy & discretion

Data reporting & analytics

Public safety & compliance awareness

Education

Post-secondary education in HR or Disability Management

Tools

Microsoft Office

Excel

Job description

Coordinator/Specialist, Disability & Risk Management

• Position: Coordinator/Specialist - Disability & Risk Management
• Location: St. Catharines, Ontario
• Employment Type: Full-time/Permanent
• Date Posted: August 26, 2026

The successful candidate will be appointed at the Coordinator or Specialist level, based on qualifications, experience and demonstrated capabilities.

Job Summary:

The Coordinator/Specialist, Disability & Risk Management is responsible for occupational and non-occupational claims within organizational standards and industry best practices.

Key Responsibilities:

• Manages all facets of claim evaluation for assigned claims, particularly with respect to cause and effect and relating the injury to the accident. This includes the interviewing of witnesses and obtaining information from the relevant medical personnel.
• Manages assigned personal illness claims for non-salaried employees.
• Ensures that all required documentation is properly completed and necessary supporting documentation, witness statements, medical records etc., are made available and maintained on file.
• Monitors the recovery progress of claimants with the purpose of ensuring the employee receives appropriate medical care and is working towards an early and successful return to work.
• Participates in relevant industry committees to ensure a unified industry approach to the prevention of personal injury accidents and the handling of compensatory claims.
• Collects data and maintains incident/accident/personal injury database and any reports that need to be generated on a regular or periodic basis.
• Ensures external and internal reporting is completed as per regulatory and/or administrative guidelines when workplace accidents occur.
• Inputs all claims, including correspondence with the Workplace Safety and Insurance Board, and assists with the preparation of appeals, at times representing the employer.
• Maintains communication with other departments with regard to a claim’s status on an as-needed basis.
• Assists in preparing invoices relating to claims, including employee expenses.
• Prepares statistical reports and maintains injury databases.

Skills, Abilities and Experience:

• Post-secondary education or equivalent with a concentration in Human Resources or Disability Management.
• Candidates should possess a minimum of 2 years of relevant experience.
• Knowledge of disability legislation and regulations including the Duty to Accommodate, the Employment Equity Act, Workers Compensation Act and Human Rights Legislation in disability management planning.
• Proficient with Microsoft Office, including a high proficiency in Excel.
• Effective communication skills (verbal and written).
• Excellent organization, planning and prioritization skills.
• Able to work independently with minimal supervision.
• Able to create and maintain effective working relationships with stakeholders.
• Confidentiality, discretion and diplomacy on all business matters.
• Excellent attention to detail and accuracy.
• Self-motivated, able to work in a team environment and balance the needs of several individuals and the team.
• Capable of identifying and resolving problems in a timely manner.
• Ability to manage sensitive issues with professionalism and discretion.Sound judgment; ability to balance business needs with the role of the employee advocate.
• Valid passport and driver’s license.
• No travel restrictions

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Algoma Central Corporation encourages application from designated group members identified under the Federal Employment Equity Act. Algoma Central Corporation is committed to the full inclusion of all qualified individuals. As part of this commitment, Algoma will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please [e-mail] .

EXECUTIVE OFFICE
63 Church Street, Suite 600
St. Catharines, Ontario,
CANADA, L2R 3C4