Coordinator, Memberships

Medcan Health Management Inc.; Toronto; Hybrid; CAD 42,000 - 58,000; Full time

Job summary

Medcan Health Management Inc. is seeking a Coordinator, Memberships to serve as the first point of contact for clients across Year Round Care and Dedicated Care.

The role combines administrative and clinical support, handling high-volume communications, appointment coordination, and care documentation in Salesforce and Accuro EMR. The position is a 15-month contract with primarily remote work and occasional in-clinic meetings in Toronto (150 York Street).

Qualifications

• Minimum 1 year of experience in healthcare administration, client services, or a related role.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Comfort working in high-volume phone and queue-based environments.
• Proficiency with MS Office; Salesforce and Accuro EMR considered an asset.
• Demonstrated ability to follow standardized workflows and escalation pathways.

Responsibilities

• Serve as a first point of contact for clients via phone, email, and internal channels; route requests to nurses per triage protocol.
• Book, reschedule, and manage physician and client appointments; manage waitlists and physician onboarding where applicable.
• Provide administrative and clinical support, process lab results and referrals, and assist with documentation in Salesforce and EMR systems.
• Support onboarding and training of team members; ensure compliance with service standards and privacy requirements.

Skills

Healthcare administration

Customer service

Communication

Tools

Salesforce

Accuro EMR

MS Office

Job description

## Coordinator, MembershipsApply: Remote: Toronto: Full time: Posted 2 Days Ago: MED02534Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you! This job is for a current vacancy. Medcan is currently recruiting for a **15-month contract** Coordinator, Memberships to join our Memberships team as a primary first point of contact for clients across Year Round Care (YRC) and Dedicated Care (DC).This role is phone‐ and queue‐focused, providing timely administrative and clinical support while ensuring a consistent, high‐quality client experience.Membership Coordinators work as part of a collaborative, interdisciplinary Membership team, partnering closely with Senior Coordinators, nursing teams, physicians, and other internal departments to support seamless care delivery.We are seeking a client-focused professional with a positive attitude who can work independently and as part of a team. The Coordinator is responsible for managing high‐volume inbound and outbound client communications, supporting appointment coordination, clinical task routing, and maintaining accurate documentation across systems.This role requires strong communication skills, exceptional organization, and the ability to triage requests efficiently in a fast‐paced environment.**What You'll Do:** Client Access & Communication* Serve as a first point of contact for clients via phone, email, and internal communication channels* Manage inbound client inquiries and provide timely, accurate information* Appropriately route requests to nurses based on SMART client triage document* Respond to client, internal, and provider emails in accordance with service standards* Monitor and respond to voicemails daily* Deliver an elevated, hospitality-inspired client experience through personalized, high-touch interactions that anticipate client needs, build trusted relationships, and create memorable moments across every point of interaction from clients.Appointment & Scheduling Support * Book, reschedule, and manage physician and client appointments* Maintain and assign waitlists, including YRC physician waitlist management* Coordinate client and physician rescheduling in collaboration with clinical teamsAdministrative & Clinical Support * Support normal result reporting as directed* Process prescription refill requests according to established workflows* Perform Email‐to‐Case (ETC) categorization and prioritization* Support work in multi-channel environment, managing inbound and outbound communication requests from clients and providers accurately and efficiently* Sort and manage Physician inbox (incoming labs and documents)* Reconcile old lab requisitions and referral records* Support general referral inquiries* Set up new client profiles in Salesforce* Act as an AI-enabled healthcare professional, using intelligent technologies, automation, and digital tools to enhance service delivery, increase capacity, reduce administrative burden, and enable more meaningful client interactions.Training & Team Support * Support onboarding and training of team members as assigned* Work collaboratively with Senior Coordinators, nurses, and broader Membership teams to support continuity of care* Maintain compliance with service standards, documentation practices, and privacy requirements* Participate in YRC Physician onboardings as necessary**The Requirements:*** Minimum 1 year of experience in healthcare administration, client services, or a related role* Strong verbal and written communication skills* Excellent organizational and multitasking abilities* Comfort working in high‐volume phone and queue‐based environments* Proficiency with MS Office; experience with Salesforce and Accuro EMR considered an asset* Demonstrated ability to follow standardized workflows and escalation pathwaysThis is a **15-month contract role.** The hours are Monday - Friday 10:30 am-7:00pm with occasional Statutory Holiday shifts required on rotation.Primarily remote position with a required in-clinic team meeting approximately once per month in Toronto at 150 York street.This role will be reporting to the Team Lead Coordinator, Memberships, Client Care Centre (CCC). **Position Pay Range**$41,830.00 - $57,516.25 CAD annuallyPay will be determined based on an analysis of the selected candidate's experience and qualifications within the role's compensation grade. Medcan's compensation ranges are determined by a combination of required qualifications and skills, market value, and internal equity. The above range pertains solely to the base compensation and is not inclusive of additional compensation details such as perks, benefits, and potential bonuses or incentives.