COORDINATOR, IT OPERATIONS AND PERFORMANCE

Business Development Bank of Canada; Montreal (administrative region); Hybrid; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Pension plan

Wellness account

Hybrid work model

Paid vacation

Personal days

Professional development

Job summary

Business Development Bank of Canada in Montreal is seeking an IT Operations and Performance Coordinator to support procurement for IT projects. You will manage consultant renewals, purchase orders in ServiceNow, and governance around procurement processes, ensuring cost control and compliant documentation.

You will collaborate with IT teams to understand needs, advise on strategy, and maintain strong supplier relationships.

Qualifications

• Degree in business or related field required.
• Experience with IT contracts and procurement.
• Strong analytical and communication abilities.

Responsibilities

• Plan and coordinate consultant contract renewals and monitor deadlines.
• Prepare purchase orders in ServiceNow and obtain required approvals.
• Prepare procurement documentation ensuring service levels and security requirements.
• Advise IT teams on procurement strategy to optimize costs.
• Manage supplier relationships and procurement costs.
• Provide guidance and follow-up on procurement cases for IT teams.

Skills

Procurement experience

Contract management

Analytical skills

Project coordination

Communication skills

Bilingual English/French

Microsoft Office

Education

College or university degree in business or related field

Tools

ServiceNow

Outlook

Excel

PowerPoint

Word

Job description

We are banking at another level. Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs. Choosing BDC as your employer also means: Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1 A hybrid work model that truly balances work and personal life Opportunities for learning, training and development, and much more... Explore the BDC Way in our Culture Book

POSITION OVERVIEW

We are seeking an IT Operations and Performance Coordinator to support the Information Technology team in managing consultant renewal requests, purchases, and procurement within the company. He or she will need to understand the IT teams’ needs in order to provide sound advice in accordance with the Procurement Team’s guidelines. In addition, he or she will be responsible for effectively managing supplier relationships and procurement costs. The ideal candidate stands out for their attention to detail, independence, and ability to manage multiple priorities. With strong analytical and interpersonal skills, they can anticipate needs, solve problems, and make relevant recommendations. Their organizational skills, sound judgment, and comfort with technology enable them to provide high-quality support while ensuring rigorous follow-up on cases.

CHALLENGES TO BE MET

• Plan and coordinate consultant contract renewals, monitor contract deadlines, and manage activities related to contract terminations.
• Manage requests for exceptions and waivers related to consultants, gather the necessary justifications and approvals, and ensuring proper documentation and follow-up.
• Prepare and process purchase orders in ServiceNow, validate the required information, obtain the necessary approvals, and follow up until they are sent to suppliers.
• Prepare, or assist in preparing, the documentation required for procurement processes, ensuring that operational requirements, service descriptions and levels, as well as security and confidentiality requirements, are clearly defined.
• Serve as a Procurement resource by mastering the requirements of the Procurement Policy and related processes in order to provide appropriate guidance to IT teams.
• Advise IT teams on the procurement strategy best suited to their needs, taking into account the operational context, risks, costs, and opportunities for optimization.
• Anticipate information needs, conduct the necessary research and analysis, and then formulate relevant recommendations based on a solid understanding of IT objectives and proficiency with technological and analytical tools.

WHAT WE ARE LOOKING FOR

DESIRED EDUCATION AND EXPERIENCE

College or university degree in a business-related field. Knowledge of IT contracts, professional services, and procurement practices, as well as a good understanding of the challenges and operations of IT teams.

SKILLS, KNOWLEDGE, AND COMPETENCIES

• Excellent ability to prioritize tasks, manage multiple projects simultaneously, and anticipate deadlines.
• Diligence, independence, sound judgment, and a strong attention to detail.
• Strong analytical, problem-solving, and communication skills.
• A collaborative, proactive, service-oriented, and solution-focused approach.
• Strong ability to organize work under pressure while managing priorities and meeting deadlines.
• Ability to work independently with minimal supervision in a dynamic environment.
• A self-starter who anticipates needs and demonstrates curiosity about the organization.
• A quick-witted, collaborative, and cheerful person.
• Proficiency in Outlook, Word, Excel, and PowerPoint.
• Bilingual in spoken and written English and French.

Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work.

If you require an accommodation to complete your application, please do not hesitate to contact us at [e-mail].

BDC is a bank unlike any other. We are the only bank dedicated exclusively to the development of Canadian businesses. The only institution whose purpose is to promote the growth of the Canadian economy by focusing on the success of small and medium-sized businesses, with a human touch and a genuine presence. At BDC, we’re changing people’s and businesses’ lives for the better. That’s what makes us unique as a bank. That’s why we are banking at another level.