COORDINATOR, IT OPERATIONS AND PERFORMANCE

BDC; Montreal (administrative region); Hybrid; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Savings and investment plan

Pension plan

Wellness & health care account

Hybrid work model

Learning & development

Job summary

BDC in Montreal is seeking an IT Operations and Performance Coordinator to support procurement, renewals, and supplier management within IT. You will ensure adherence to procurement guidelines, prepare purchase orders in ServiceNow, and balance cost with organizational needs.

The role requires strong analytical abilities, detail orientation, and the ability to manage multiple priorities in a hybrid work environment. English and French bilingualism is expected.

Qualifications

• College or university degree in a business-related field.
• Knowledge of IT contracts, professional services, and procurement practices.

Responsibilities

• Plan and coordinate consultant contract renewals and manage terminations.
• Handle exceptions and waivers for consultants with proper approvals.
• Prepare and process purchase orders in ServiceNow with approvals.
• Prepare documentation for procurement processes with clear requirements.
• Advise IT teams on procurement strategy considering risks and costs.
• Research and analyze information to make recommendations for IT objectives.

Skills

Prioritization

Project management

Deadline anticipation

Attention to detail

Analytical thinking

Communication skills

Proactive service

Independence

Team collaboration

Self-starter

Curiosity

English/French bilingual

Education

Business-related degree (college/university)

Tools

Outlook

Word

Excel

PowerPoint

Job description

We Are Banking At Another Level.

We Are Banking At Another Level.

Choosing BDC as your employer

means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC As Your Employer Also Means

• Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few
• In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1
• A hybrid work model that truly balances work and personal life
• Opportunities for learning, training and development, and much more...

Explore the BDC Way in our Culture Book

Position Overview

We are seeking an IT Operations and Performance Coordinator to support the Information Technology team in managing consultant renewal requests, purchases, and procurement within the company. He or she will need to understand the IT teams’ needs in order to provide sound advice in accordance with the Procurement Team’s guidelines. In addition, he or she will be responsible for effectively managing supplier relationships and procurement costs. The ideal candidate stands out for their attention to detail, independence, and ability to manage multiple priorities. With strong analytical and interpersonal skills, they can anticipate needs, solve problems, and make relevant recommendations. Their organizational skills, sound judgment, and comfort with technology enable them to provide high-quality support while ensuring rigorous follow-up on cases.

CHALLENGES TO BE MET

• Plan and coordinate consultant contract renewals, monitor contract deadlines, and manage activities related to contract terminations.
• Manage requests for exceptions and waivers related to consultants, gather the necessary justifications and approvals, and ensuring proper documentation and follow-up.
• Prepare and process purchase orders in ServiceNow, validate the required information, obtain the necessary approvals, and follow up until they are sent to suppliers.
• Prepare, or assist in preparing, the documentation required for procurement processes, ensuring that operational requirements, service descriptions and levels, as well as security and confidentiality requirements, are clearly defined.
• Serve as a Procurement resource by mastering the requirements of the Procurement Policy and related processes in order to provide appropriate guidance to IT teams.
• Advise IT teams on the procurement strategy best suited to their needs, taking into account the operational context, risks, costs, and opportunities for optimization.
• Anticipate information needs, conduct the necessary research and analysis, and then formulate relevant recommendations based on a solid understanding of IT objectives and proficiency with technological and analytical tools.

What We Are Looking For

DESIRED EDUCATION AND EXPERIENCE

• College or university degree in a business-related field.
• Knowledge of IT contracts, professional services, and procurement practices, as well as a good understanding of the challenges and operations of IT teams.

Skills, Knowledge, And Competencies

• Excellent ability to prioritize tasks, manage multiple projects simultaneously, and anticipate deadlines.
• Diligence, independence, sound judgment, and a strong attention to detail.Strong analytical, problem-solving, and communication skills.
• A collaborative, proactive, service-oriented, and solution-focused approach.
• Strong ability to organize work under pressure while managing priorities and meeting deadlines.
• Ability to work independently with minimal supervision in a dynamic environment.
• A self-starter who anticipates needs and demonstrates curiosity about the organization.
• A quick-witted, collaborative, and cheerful person.
• Proficiency in Outlook, Word, Excel, and PowerPoint.
• Bilingual in spoken and written English and French.

Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at [e-mail].

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.