Supervisor of Coordination

Extendicare; Kitchener; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Health and dental benefits

Education allowance

Career advancement

Employee Assistance Program

Job summary

ParaMed, Canada’s leading home health care provider, seeks a Supervisor of Coordination to oversee the Coordination team and support operational excellence within an assigned branch.

You will lead onboarding, coaching, scheduling, and performance tracking to ensure high-quality patient care and coverage. This role emphasizes data-driven decision making and collaboration with supervisors across teams.

Qualifications

• Minimum qualifications: 1-2 years of post-secondary education and 1-3 years of job-related supervisory experience, or equivalent combination of education and experience.
• Strong proficiency in Microsoft Office; proven skills in Word and Excel.
• Keen attention to detail, ability to prioritize, multitask and stay organized.
• Experience in customer service.
• Experience in the health care field is an asset.

Responsibilities

• Provide in-depth training and onboarding education for new coordination staff.
• Monitor and coach Coordinators; lead performance management.
• Run and review daily, weekly, monthly reports and create action plans to reduce missed care.
• Create and maintain work schedules for the coordination team.
• Coordinate vacation and time-off coverage for patients in consultation with supervisors.
• Monitor metrics such as missed care and referrals; ensure targets are met.
• Review tracking tools and follow up with Coordinators for compliance.

Skills

Supervisory experience

MS Office (Word/Excel)

Attention to detail

Customer service

Healthcare experience (asset)

Education

Post-secondary education

Job description

Job Description

As the Supervisor of Coordination, you will be responsible for the supervision of the Coordination team in addition to other administrative functions supporting operational excellence within an assigned branch.

Why you’ll love working here:

• Celebration and Recognition programs
• Comprehensive health and dental benefit plans
• Education allowance for employees and family
• Opportunities for career advancement
• Employee Assistance Program
• Employee perks and exclusive offers

What you’ll do:

• Provide in-depth training and onboarding education for new coordination staff
• Monitor and provide coaching and performance management to coordinators
• Run and review daily, weekly monthly reports and provide action plans to reduce missed care
• Create and maintain work schedules for coordination team
• Work with coordination teams to ensure all vacation and time off requests have coverage for patients in consultation with supervisors
• Monitor key metrics such as missed care, canceled visits, and referral acceptance and hold coordination team accountable to meet set targets
• Review tracking tools and follow up with Coordinators to ensure compliance

What you bring:

• Minimum qualifications of 1-2 years of post-secondary education and 1-3 years of job-related supervisory experience, or equivalent combination of education and experience
• Strong proficiency in all aspects of Microsoft office; with proven skills in Word and Excel
• Keen attention to detail, ability to prioritize, multitasking skills and organizational skills
• Experience in customer service
• Experience in the health care field an asset.

Time Type

Full time

Compensation Details

Compensation will be discussed during the recruiting process.

ParaMed is Canada’s leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home. Our dedicated team of skilled professionals delivers a wide range of services to meet the full care spectrum of care needsincluding high-quality nursing, therapeutic, personalsupportand home support.We workhand-in-handwith health system partners to deliver personalized and coordinated care, support independentlivingand relieve capacity pressures on hospitals. Today, our national reach enables expanded access to care in homes and communities across Canada, allowing us to support more people in more places than ever before.

We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.

We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.

ParaMed is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity‑deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities.

ParaMed is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the hiring process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at [e-mail].

We acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do.