Coordinateur(trice) de projet (service) / Project Coordinator (service)

Axis Lighting; Montreal; On-site; CAD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Project Coordinator to support customers throughout their project journey. This role involves managing project operations, resolving issues, and ensuring timely delivery of solutions. Ideal candidates will have a background in customer service and project management, alongside strong communication skills. With a focus on continuous learning and teamwork, this position offers a dynamic work environment where your contributions will significantly impact project success. Join a forward-thinking company and take your career to the next level in the lighting industry!

Qualifications

• Minimum 3 years in customer service; experience in lighting or project management is a definite asset.
• Willingness to learn, strong communication and analytical skills.

Responsibilities

• Support customers from project commencement through to delivery.
• Manage day-to-day operational aspects of a project and scope.
• Monitor and report on project progress to all stakeholders.

Skills

Customer Service

Project Management

Communication Skills

Analytical Skills

Problem-Solving

Negotiation Skills

Knowledge of LED Lighting

Education

College/University in a technical area

Tools

Office

Excel (intermediate/advanced)

ERP software (EPICOR)

Job description

Direct message the job poster from Axis Lighting

Qualifications:

EN:

General Description of the Role:

The role of Project Coordinator is to support our customers from project commencement through to delivery.

Specific Tasks:

1. Provides ongoing support to inside sales and to reps
2. Resolves project issues between design firms, sales representatives, and production
3. Participates actively and regularly in team meetings
4. Provides accurate reports on the status of projects and proposes solutions to issues
5. Manages day-to-day operational aspects of a project and scope
6. Reviews deliverables prepared by the team before passing to the client
7. Minimizes the company's exposure and risk on projects by delivering on-time solutions, propositions, and ideas
8. Ensures project documents are complete, current, and stored appropriately
9. Facilitates the definition of project scope, goals, and deliverables
10. Responsible for the accuracy of data in the system related to POs (purchasing orders)
11. Defines project tasks and resource requirements
12. Constantly monitors and reports on project progress to all stakeholders

Qualifications:

• Education: College/University in a technical area is an asset
• Experience: Minimum 3 years in customer service; experience in the lighting industry and/or project management is a definite asset
• Software: Office, Excel (intermediate/advanced), ERP software (EPICOR)
• Skills: Knowledge of LED lighting and electrical codes is an asset; basic understanding of electrically wired devices; ability to read floor plans
• Other: Willingness to learn, embrace ongoing learning, customer focus, strong communication and negotiation skills (verbal and written), good attention to detail, strong analytical and problem-solving abilities, ability to supervise project timelines, work independently and in cross-functional teams
• Languages: French and English; English is essential for communication and support outside Quebec

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Manufacturing, Customer Service, and Project Management

Industries

• Appliances, Electrical, and Electronics Manufacturing

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