Conversational AI Engineer

Inkreda; Canada; Remote; CAD 120,000 - 180,000; Full time

Job summary

Inkreda seeks an experienced Senior Cloud & Conversational AI Architect in Canada for remote work. The role focuses on designing and delivering AI-enabled contact center solutions using Dialogflow CX and Vertex AI, with strong client-facing responsibilities.

Requirements include 8+ years of technical pre-sales/consulting experience and 5+ years in cloud architectures across major platforms. French or Spanish skills are a plus; travel up to 10% is expected.

Qualifications

• 8+ years demonstrating technical concepts with clients (pre-sales/consulting).
• 5+ years designing cloud architectures across GCP/AWS/Azure.
• 5+ years in core Conversational AI / Contact Center domain (voice, chat, routing).

Skills

Conversational AI design

Cloud architecture

Stakeholder engagement

Pre-sales / client work

Education

Bachelor’s degree in a relevant field

Tools

Dialogflow CX

CCAI Insights

Vertex AI

Azure/AWS/GCP

Job description

• Location: Canada – Remote (Must be based in Canada and legally authorized to work without current or future sponsorship)
• Employment Type: Full-time Professional

Role Overview & Key Requirements:

• Focus: Architecture and design of Conversational AI solutions using Dialogflow CX, CCAI Insights, CCAI Agent Assist, and Vertex AI Agent Builder.
• Experience:
  • 8+ years demonstrating technical concepts (pre-sales/consulting/white-boarding with clients).
  • 5+ years designing cloud architectures (GCP/AWS/Azure).
  • 5+ years in core Conversational AI / Contact Center domain (voice, chat, call routing, CRM/telephony integrations).
• Skills: Strong proficiency in conversational design, cloud platforms, and consulting with external business and IT stakeholders. Bilingual in French or Spanish is a plus.
• Travel: Up to 10%.

Please note that this role strictly requires candidates located in Canada working remotely, who are authorized to work without sponsorship.
Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN, or those who need sponsorship for work authorization now or in the future, are not eligible for hire.