Conversation Designer

Cynet Systems Inc; Toronto; On-site; CAD 75,000 - 100,000; Full time

Job summary

A leading company in the tech industry is seeking a Conversation Designer to create engaging chatbots and user journeys. The ideal candidate will have extensive experience in crafting conversational experiences, focusing on user-centric design across multiple channels. If you are passionate about enhancing customer interactions through innovative chatbot design, we want to hear from you!

Qualifications

• 5+ years of experience in building user personas and user journeys.
• 2+ years in conversation design or related content development roles preferred.
• Familiarity with chatbots and voice-enabled devices.

Responsibilities

• Design conversation scripts and user journeys for chatbots.
• Coordinate with the delivery team for intuitive customer conversations.
• Create mockups and prototypes for user interactions.

Skills

Creative thinking

Writing skills

Linguistic analysis

Storytelling

Job description

Job Description:

Responsibilities:

• Design conversation scripts, bot responses, and user journeys to create consumer-facing chatbots with personality, character, and human-like interactions.
• Design and test chat conversations, flows, and user journeys based on different bot personas.
• Think creatively about the user's conversational journey with a bot.
• Explore different ways users can communicate with human or bot agents.
• Coordinate with the delivery team to ensure the creation of intelligent and intuitive conversations for easy customer understanding.
• Create mockups, flows, redlining, and other creative prototypes.
• Operate with a 'customer first' mindset, designing client-centric experiences end-to-end across multiple channels and touchpoints.

Qualifications:

• 5+ years of experience in building user personas and user journeys; strong creative thinking and writing skills.
• 2+ years of experience in linguistic analysis, conversation design, copy editing, or related content development roles preferred.
• Familiarity with chatbots, voice-enabled devices, or other conversational channels.
• Storytelling and editorial mindset with the ability to predict audience preferences.