Conversation Designer (AI)

Astra North Infoteck Inc.; Greater Toronto Area; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading company in the Greater Toronto Area is seeking a Conversational Designer to create engaging AI-driven conversational flows for customer interactions. The ideal candidate will have extensive experience in user journey design and conversational analysis, ensuring a seamless customer experience across various channels.

Qualifications

• 5+ years of experience in building User Personas and User journeys.
• 2+ years' experience in linguistic analysis or conversation design.

Responsibilities

• Design Conversation Scripts and user journey for Chatbots.
• Develop mockups and flows for customer interactions.
• Liaison between teams to ensure intuitive conversations.

Skills

Creative Thinking

Linguistic Analysis

Conversation Design

Tools

Google Dialogflow

Amazon Lex

IBM Watson

Rasa

Nuance ASR

Job description

As a Conversational Designer, you will be analyzing the customer interaction patterns and designing a AI driven conversational flow to interact with customers on the phone and chat channels.

Key Responsibilities :

• Design Conversation Scripts, Bot Responses and user journey to create consumer facing Chatbots with personality, character and human user interactions.
• Responsible for Designing and testing of chat conversations, flows, and user journeys based on different bot personas.
• Creative thinking of user's conversational journey with a bot.
• Thinking of different ways in which a user can speak with a Human or Bot agent.
• Liaison between Delivery team in order to ensure delivery of intelligent and intuitive conversations for ease of customer understanding.
• Develops mockups, flows, redlining and other creative prototyping related items.
• Operates with a 'customer first' mindset and designs client centric experiences end-to-end to solve inquiries via multiple channels & touchpoints.

Qualifications :

• 5+ years of experience in building User Personas and User journeys; exceptional creative thinking and writing skills
• 2+ years' experience in linguistic analysis, Conversation design, copy editing, or similar role preferred, in Content development roles.
• Familiarity with chatbots, voice enabled devices, or other conversational channels like Google Dialogflow, Amazon Lex, IBM Watson, Rasa, Nuance ASR etc.
• Familiarity with AI technologies like Natural Language Processing (NLP) and understanding how they impact conversation design
• Storyteller and editorial mindset with an ability to predict audience preferences.