Control Room Supervisor: Operations Leader

Purolator; Montreal (administrative region); On-site; CAD 85,000 - 110,000; Full time

Job summary

Purolator in Saint-Laurent, QC is hiring to manage the Control Room, linking Warehouse/Sort facilities with Linehaul and Field Operations. The role requires leading a team of 10–13 employees and delivering safe, efficient, compliant operations.

Responsibilities include policy development for control room functions, budget and productivity analysis, and ISO audit coordination. Strong communication across levels and Lean project experience are highly valued.

Qualifications

• Post-secondary qualification in business.
• Minimum of 5 years’ experience in a supervisory and/or management role leading 10 to 13 employees.
• 5 years’ control room experience.
• Experience in a warehouse-type environment/sortation facility.
• Experience in an automated sortation facility.
• Experience training shunt drivers.
• Demonstrated safety leadership in a fast-paced warehouse-type environment.
• Experience communicating with all levels of business.
• Experience managing unionized and non-unionized employees.
• Experience in Project Management.
• Experience in Lean methodologies – Yellow and Green Belt Certification (an asset).

Responsibilities

• Develop and implement strategies with yard operations to ensure safe coordination of vehicles in and out of the yard.
• Supervise the day-to-day operations of the control room.
• Develop and implement policies and procedures for control room to function effectively and efficiently.
• Manage administration and operating standards including, budget planning, analyzing reports regarding control room productivity standards.
• Oversee the service delivery of the control room to the Warehouse/Sort facility and field operations.
• Oversee the completion of timely ISO Audits within the control room.
• Manage escalations within the control room.
• Manage the execution of projects related to the control room.
• Responsible for achieving objectives as outlined in the operational scorecard.
• Work with key stakeholders and drive continuous improvement within the control room.
• Provide direction, leadership, and coaching to teams.

Skills

Leadership

Lean methodologies

Communication

People management

Education

Post-secondary qualification in business

Job description

Purolator in Saint-Laurent, QC is hiring to manage the Control Room, linking Warehouse/Sort facilities with Linehaul and Field Operations. The role requires leading a team of 10–13 employees and delivering safe, efficient, compliant operations.

Responsibilities include policy development for control room functions, budget and productivity analysis, and ISO audit coordination. Strong communication across levels and Lean project experience are highly valued.