Control Center Operator

South Bow; Calgary; On-site; CAD 90,000 - 120,000; Full time

Job summary

South Bow is seeking an experienced pipeline operations professional to safely move crude oil across key markets. You will monitor and control pipeline systems, execute operating activities, and respond to alarms with safety and efficiency.

The role emphasizes collaboration with field operations and compliance with regulatory requirements. The candidate should bring 4–7 years in pipeline or control room environments, strong SCADA skills, and a proven safety mindset to support continuous

Qualifications

• Minimum 4 to 7 years of progressive experience in pipeline or control room operations.
• Advanced working knowledge of SCADA and control room operating systems.
• Strong understanding of pipeline operations, operating limits, and system constraints.
• Demonstrated ability to analyze operational issues and respond under changing conditions.
• Strong commitment to safety, regulatory compliance, and operational excellence.

Responsibilities

• Monitor and control pipeline systems across Areas of Responsibility using SCADA.
• Execute operating activities per procedures, limits, and safety standards.
• Analyze changes, outages, and interruptions to minimize impact and restore operations.
• Respond to alarms and abnormal conditions, escalating as required.
• Coordinate with field operations, carriers, terminals, refineries, schedulers for continuity.
• Maintain shift logs and records for effective handover and continuity.
• Participate in audits, compliance activities, and continuous improvement initiatives.

Education

Post-secondary technical education

Strong problem-solving abilities

Written and verbal communication

Safety-conscious decision making

Tools

SCADA systems

Control room software

Job description

At South Bow, we do one thing, and we do it well: safely moving oil between some of the world’s most critical markets.We’re building our high-performing team with versatile thinkers who thrive on solving big challenges together.If you’re ready for a position where your skills are highly valued and your work is incredibly important, we want to meet you. Bring your talents to a new streamlined energy company, dedicated to operational, commercial and safety excellence as we pursue our critical purpose of delivering the energy people need.

The Opportunity

At South Bow, we do one thing, and we do it well: safely moving oil between some of the world’s most critical markets. We’re building a high-performing team of versatile thinkers who thrive on solving complex operational challenges.

What You’ll Do

• Independently monitor and control pipeline systems across qualified Areas of Responsibility using SCADA and related control systems.
• Execute operating activities in accordance with approved procedures, operating limits, and safety standards.
• Analyze planned and unplanned operational changes, maintenance activities, outages, and interruptions to minimize impacts and restore normal operations safely and efficiently.
• Respond to operational alarms, abnormal conditions, and system upsets by assessing impacts, taking appropriate actions, and escalating as required.
• Coordinate with field operations, connecting carriers, terminals, refineries, schedulers, and other stakeholders to maintain operational continuity.
• Execute complex operational activities including system changes, maintenance support, and operational procedures.
• Implement customer requests and operational changes while balancing safety, quality, and commercial considerations.
• Maintain accurate operational records, shift logs, reports, and communications to ensure effective shift handover and operational continuity.
• Participate in audits, compliance activities, operational reviews, and continuous improvement initiatives.
• Support the training, development, and mentorship of junior controllers by sharing operational knowledge and best practices.
• Identify opportunities to improve operating procedures, system performance, and operational effectiveness.
• Contribute to a team culture focused on safety, accountability, collaboration, and continuous learning.

Minimum Qualifications

• High school diploma or equivalent.
• Minimum 4 to 7 years of progressive experience in pipeline operations, process operations, control room operations, or a related industrial environment.
• Demonstrated competency in control center operations and qualification across multiple Areas of Responsibility.
• Advanced working knowledge of SCADA and control room operating systems.
• Strong understanding of pipeline operations, operating limits, and system constraints.
• Demonstrated ability to analyze operational issues and respond appropriately under changing conditions.
• Strong decision-making skills in a safety-critical operating environment.
• Proven ability to coordinate activities across multiple stakeholders and operating groups.
• Effective written and verbal communication skills.
• Strong commitment to safety, regulatory compliance, and operational excellence.

Preferred Qualifications

• Post-secondary education in a technical field (Degree/Diploma and/or Certificate).
• Experience in liquids pipeline operations, terminal operations, refinery operations, petrochemical facilities, or other continuous process industries.
• Fundamental knowledge of pipeline hydraulics and flow management.
• Experience participating in operational audits, incident investigations, process improvement initiatives, or procedure development.
• Experience coaching, mentoring, or supporting the development of less experienced operators.

This Position Requires Candidates To

• Work a 12 hour rotating shift schedule, including nights, weekends, and holidays.
• Successfully complete pre-employment medical, drug, and alcohol testing.
• Demonstrate the ability to perform effectively in a high-consequence, safety-sensitive operating environment.
• Participate in emergency response and abnormal operating condition management activities.
• Maintain required operator qualifications and successfully complete ongoing training programs.
  

About our business

South Bow’s existing oil & liquids pipeline infrastructure connects Alberta crude oil supplies to U.S. refining markets in Illinois, Oklahoma, Texas and the U.S. Gulf Coast. We remain committed to meeting the energy needs of North Americans today, while advancing our Liquids Pipelines System for the demands of the future. Connecting growing Canadian and U.S. crude oil supply to key markets, leveraging existing assets and seeking new opportunities to continue to provide our customers with access to the destinations they need.

South Bow is an equal opportunity employer and participates in the E-Verify program supervised by the U.S. government.

Thank you for choosing South Bow in your career search.

* Depending on qualifications, the successful candidate may be offered a position at a more appropriate level and/or ladder.

* Applicants must have legal authorization to work in the country in which the position is based with no restrictions.

* All positions require background screening. Some require criminal and/or credit checks to comply with regulations.

* South Bow is committed to provide employment opportunities to all qualified individuals, without regard to race, religion, age, sex, color, national origin, sexual orientation, gender identity, veteran status, or disability. Accommodation for applicants with disabilities is available on request during the recruitment process. Applicants with disabilities can request accessible formats or communication supports by contacting [e-mail].