Contracts & Compliance Coordinator

Bayshore HealthCare; Markham; On-site; CAD 60,000 - 80,000; Full time

Job summary

Bayshore HealthCare is seeking a Contracts & Compliance Coordinator in Ontario for a 1-year full-time contract. You will maintain relationships with contract leads, understand contracts, and act as a liaison between government contracts and Bayshore departments.

The role emphasizes data-driven contract management, compliance, and cross-functional coordination. The successful candidate will have a university degree or related diploma with health-care experience, plus strong organizational and

Qualifications

• Education/experience as stated: University degree or three-year diploma plus related health-care experience.
• Experience in health care environment, LHINs or provincial agencies is an asset.
• Program/Project Management experience is an asset.

Responsibilities

• Read and understand contract obligations and how they relate to business operations.
• Collect and record contract data based on department protocol.
• Ensure internal processes meet required contractual obligations and identify gaps in non-compliant areas.
• Manage contract performance with data to identify issues and quality improvement opportunities.
• Attend LHIN and SPO meetings (travel as required).
• Develop understanding of internal operations including environment and operating conditions.
• Address concerns from clients and contract representatives with internal staff and external parties.
• Act as a point person between internal departments and customers to communicate updates.
• Train staff on HCCSS requirements.
• Coordinate resources for RFPs for proposals.
• Take minutes during meetings and share follow-ups with management.
• Investigate and respond to client complaints and escalations and implement process improvements.
• Maintain department tools and contracting processes.
• Develop understanding of business operations from a front-line perspective.
• Communicate project development and status regularly.
• Prioritize tasks to meet deadlines and handle multiple projects.
• Identify business requirements regarding contracts terms and conditions.
• Contribute ideas to improve systems and processes.
• Respond to inquiries regarding contract administration.
• Complete administrative tasks and develop SOPs/work instructions.
• Ensure data is collected and communicated to relevant parties.
• Extract and analyze reports for management.
• Maintain relationships with internal leads and external customers.
• Ensure actions items are completed in a timely manner.
• Respond to inquiries within guidelines and time frames.
• Maintain relationships with clinical and administration teams.
• Develop process improvements to mitigate risk and ensure compliance.
• Participate in improvement initiatives focused on Patient Safety and efficiency.
• Participate in quality activities in line with Quality Management System.
• Contribute to Health & Safety activities while performing duties.
• Adhere to Bayshore policies and confidentiality requirements.
• Complete other tasks as requested.

Skills

Time management

Communication

Presentation skills

CRM experience

Education

University degree or 3-year diploma in related discipline

Tools

Microsoft Office (Excel)

CRM software

Job description

1 year Full-Time Contract JOB SUMMARY

Under the supervision of the Contracts Manager, the Contracts & Compliance Coordinator is responsible for maintaining key relationships with contract leads and having a thorough understanding of all contracts in order to be a resource to both internal and external parties, while acting as the liaison between the government contracts and Bayshore departments.

DUTIES AND RESPONSIBILITIES

• Read and understand contract obligations and how they relate to business operations.
• Collect and record contract data based on department protocol.
• Ensure internal process and operations meet required contractual obligations and identify gaps in processes and procedures that are not in compliance with HCCSS Contracts.
• Manages Contract performance, utilizing available data and information to identify issues and/ or concerns as well as quality improvement opportunities related to our contracts.
• Attend LHIN and SPO meetings (travel as required).
• Develop thorough understanding of internal operations including the environment and operating conditions.
• Addresses concerns from clients and contract representatives in an effective and timely manner - working with relevant internal staff and external parties (including performance and billing issues).
• Act as a point person between Internal departments and customers to communicate any updates, disruptions to service, improvements, etc.
• Train staff on HCCSS requirements.
• Coordinate resources for RFPs for Proposals.
• Take minutes during meetings following document control protocol and ensuring follow up is shared with relevant parties/ management in a timely manner.
• Investigate and respond to client complaints and escalations and work with internal/ external departments to implement process improvements.
• Update and maintain department tools and contracting processes.
• Actively work to develop an understanding of the business operations from a front-line perspective.
• Communicates project development, status, and related processes on an ongoing basis.
• Ability to ensure timely and effective execution of multiple and simultaneous projects.
• Self-organized and has ability to prioritize tasks and ensure all deadlines are met.
• Identify business requirements regarding contracts terms and conditions.
• Contributes ideas and innovations to improve upon existing systems, work processes and procedures.
• Respond to inquiries or questions regarding contract administration.
• Complete a variety of administrative tasks.
• Develop process flow charts, SOPs and work instruction in various formats (Visio, Word, Powerpoint, Excel).
• Ensure required data is collected, prepared and communicated to relevant parties.
• Extract and analyze reports and summarize findings for management.
• Maintains excellent relationships with internal department leads, using effective communication strategies including email, phone, and in-person meetings.
• Maintains excellent relationships with external parties/ customers using effective communication strategies.
• Works with staff and management to ensure actions items are completed in a timely manner as per assigned deadlines.
• Responding to customer and internal enquiries within set guidelines and time frames.
• Maintain strong relationships with key stakeholder groups including clinical and administration team members.
• Develop process improvements that mitigate risk and ensure contractual compliance.
• Participate in improvement initiatives with department leads, with a focus on Patient Safety, Risk Assessment and business efficiency.
• Participate in quality activities and continuous improvement initiatives in keeping with the company’s Quality Management System.
• Participates proactively in Health & Safety activities while performing all duties.
• Adhere to Bayshore Policies and Procedures.
• Maintain confidentiality of client and corporate information.
• Complete other tasks as requested.

QUALIFICATIONS

• Education and Experience - University degree in a related discipline or three-year diploma in a related discipline plus related experience.
• Related experience in a health care environment, Ontario LHINs or other Provincial Agencies is an asset.
• Experience in Program / Project Management is an asset.

Other Skills, Abilities and Requirements

• Excellent time management skills with the ability to prioritize multiple assignments and meet deadlines.
• Strong communication and presentation skills.
• Experience providing detailed reports using Microsoft Office (Excel) and CRM.
• Valid driver's license and reliable vehicle for off-site meetings.