Administrative Clerk

Bayshore HealthCare; Toronto; On-site; CAD 42,000 - 54,000; Full time

Job summary

Bayshore HealthCare is seeking an Administrative Clerk to support two transitional care units, with duties split between North York and Richmond Hill. The role focuses on efficient communication among health professionals, patients, and families while maintaining patient confidentiality and documentation accuracy.

Responsibilities include chart management, order transcription, visitor reception, record maintenance, scheduling, and coordination with nurses for patient transfers and bed placement,

Qualifications

• Medical Office Administration certificate/diploma preferred.
• OSSD with training in business/office procedures or related experience.
• Typing speed of 50 wpm minimum.
• Strong communication and interpersonal skills required.
• Ability to interact with interdisciplinary team in a collaborative manner.
• Proficiency with MS Office and Procura software.

Responsibilities

• Assembles and manages patient charts and records.
• Transcribes doctors and nurses orders and enters them into the system.
• Greets visitors and maintains a visitor log while protecting confidentiality.
• Maintains patient records and schedules tests and treatments as assigned.
• Coordinates with nurses for bed placement and patient transfers.
• Ensures proper documentation and confidentiality in line with Bayshore policies.

Skills

Communication

Interpersonal skills

Medical office support

Team collaboration

Education

Medical Office Administration certificate/diploma

OSSD

Typing 50 wpm

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Procura

Internet Explorer

Cisco/Jabber

Job description

Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list. Person-and family-centered care (PFCC) is an approach to care that recognizes the importance of family in a patient’s life and the importance of their active involvement in planning and making decisions on health care, services and treatment, and health system reform. This approach to care provides respectful, compassionate, culturally safe, and responsive care that meets the needs, values, beliefs, and preferences of the patient, their family, and others identified as significant to their life from diverse backgrounds and settings.

This is an onsite position that supports two of our transitional care units, with time split between the North York and Richmond Hill locations. Reporting to the TCU Manager, the Administrative Clerk will be responsible for the efficient flow of communication between health professionals, departments, patients and families while maintaining confidentiality of patient information in accordance with the organizational philosophy, policies and standards.

You will also be responsible for a variety of administrative tasks which may include reception, greeting and directing visitors, patients and health professionals, maintaining patient records and charts, transcribing and processing physician orders as well as scheduling patient tests and/or treatments. You will also be responsible for performing a range of administrative activities in support of the Transitional Care Unit.

Duties and Responsibilities

• Assembles, breaks down and manages patient charts and records.
• Transcribes all doctors and nurses orders. Enters them into system and dates, stamps and signs them when completed.
• Seeks clarification of all illegible and illegal orders. Processes all “stat” and “now” orders before any others.
• Welcomes and greets all visitors to unit, while maintaining a log detailing visitor access.
• Answers telephone and transfers calls to patients, nurses and doctors.
• Documents all patient notes as directed by ordering physician and nurse.
• Arranges for patient and chart transport.
• Prioritizes workload and responsibilities.
• Places all lab and test results in the proper patient medical records.
• Regularly tests all equipment to ensure proper operation and informs staff when equipment malfunctions and puts in request for repairs.
• Orders and maintains necessary equipment for procedures.
• Coordinates with nurses to ensure proper bed placement of patients.
• Manages transfer of patients. Completes and coordinates all appropriate paperwork to ensure it follows patients to next bed assignment or to medical records department.
• Checks inventory and orders products as needed to maintain unit supplies and inventory.
• Maintains knowledge of codes and emergency procedures.
• Maintains patient confidence while protecting private information in compliance with HIPAA.
• Regularly participates in trainings and education activities to improve knowledge and skills.
• Knowledge of infection prevention and control practices.
• Adhere to Bayshore Policies and Procedures.
• Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
• Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
• Responsible for completing Accident Reports for all direct reports who injure themselves on the job, within 24 hours of the incident.
• Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.

Education

• Medical Office Administration Certificate/Diploma or Equivalent Program preferred
• Office administration experience in a similar environment or equivalent Experience
• Minimum of OSSD with training in business, office procedures or related experience;
• Minimum typing speed of 50wpm;
• Demonstrates initiative and organizational skills;
• Demonstrates strong communication and interpersonal skill;
• Demonstrated ability to interact with the interdisciplinary team in a collaborative manner;
• Demonstrated ability to interact in a professional and caring manner with diverse client population;
• Demonstrated ability to work with computer software applications relevant to support clerical needs of the Programs, including, but not limited to Microsoft Outlook, Microsoft Word, Excel, PowerPoint, Procura, and Internet Explorer;
• Demonstrated ability to operate photocopiers, fax machines, and Cisco/Jabber phone system;
• Demonstrated ability to prioritize and meet changing deadlines required Bayshore is committed to a high quality and safe environment for both our staff and clients/patients.

Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any based upon Human Rights Code criteria will be considered on a case-by-case basis.

“At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.”

At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements. To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.